Guest Relations Manager At Ikeja GRA

Guest Relations Manager
Job brief
We are looking for an outgoing Guest Relations Manager to make clients feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.
Responsibilities

· Ensure and provide flawless, upscale, professional and high class guest service experiences
· Analyse customer feedback and provide strategic direction to continuously improve overall rating
· Respond to guests needs and anticipate their unstated ones
· Expect and react promptly to guests’ requirements and inquires
· Actively listen and resolve guests’ complaints
· Oversee and coordinate all arrivals and departures of special guests.
· Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
· Promote all amenities, conveniences and programs offer
· Appraise team’s performance and produce reports
· Examine activities logbook, assign tasks appropriately and implement control schedule daily
Requirements

· Working experience in hospitality
· Familiarity with industry’s latest trends
· Hands on experience with guest relationship management software
· Proficiency in English, multilingualism will be considered an asset
· Excellent problem resolution skills along with outstanding communication and active listening skills
· Ability to work flexible hours
· Highly responsible and reliable with a professional presentation
Requirements:
BCS/HND in hospitality management, business administration or related field.
Proven working experience as guest relations manager.


MODE OF APPLICATION
Interested Applicants should forward CV to the HRM at [email protected]

N120,000