Airline Passenger Services
Improve your technical and customer service skills to assist passengers according to industry standards.
How You Will Benefit
Apply IATA passenger and baggage handling standards
Gain a practical working knowledge of all airport passenger service functions
Better assist passengers in a professional and customer-focused manner
Designed for
Passenger service managers
Customer service managers
Handling staff/agents
Instructors
Course Content
First impressions
OAG Airline Guide and IATA manuals
Tickets and ticket acceptance
Miscellaneous charges orders
Credit cards
Endorsements
Fraud
Skills for giving passenger service
Baggage
Dangerous goods for passenger handling staff
Boarding and arrival : Gate procedures and problems
Special passenger handling procedures
Worldtracer
Delay handling
Handling difficult situations
Disruptive passengers: An introduction
DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS2348026272323,2348035050692,23480757268 05,2347025016495
[email protected],dhaewood...n2@yaho o.com
AVIATION INTERNATIONAL PROFESSIONAL EXAMS & CERTIFICATION COURSES/PROGRAMS,RECOGNISED BY ALL AIRLINES WORLDWIDE,WITH ANY OF THESE CERTIFICATION YOU ARE SURE TO GET AIRLINES JOBS FAST.*Airline Cabin Crew Training,Airline Call Center Training,Airline Customer Service,Airline Finance and Accounting Management,Airline Marketing,Airline Revenue Management,Airport Customer Service,Airport Operations,Cargo Customer Service,Cargo Marketing,Introduction to Air Transportation,Introduction to the Airline Industry,IATA Global Distribution Systems Fares and Ticketing Course,IATA Travel and Tourism Training-Travel Agents'Marketing Course,IATA Travel and Tourism Training Programme-Level 3:Stepping into Management, ,IATA/UFTAA Travel and Tourism Training Programme-Level 1:Foundation. DHAEWOOD AVIATION BUSINESS SCHOOL,30 LAGOS-ABEOKUTA EXP.CEMENT B/STOP, IKEJA LAGOS. 08026272323,08035050692,08075726805 , http:///2dhhfaa , [email protected], log on to http:///2dhhfaa
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