Vacancy for a risk & revenue assurance manager
Our Client is a global leader in the telecommunications and data-services sectors delivering wide range of affordable, high quality and easy to use broadband access and communication services across Africa. Due to expansion & growth, the above position has become vacant.
Role Purpose
• Manage Revenue Assurance function and Risk Management operations.
• The Revenue Assurance Manager responsibilities will be to improve the end-to-end assurance of cost and revenue from source through to wholesale and retail billing, within a controls environment across all revenue streams.
• Develop and implement end to end controls methodology for all products and services relating to all revenue streams.
Financial Responsibility (Budget or P&L etc.)
Business Responsibility (customers/staff etc): People interfaces - CFO and wider finance team, Group RA & FM Leads, IT Partners (Operations Support functions), Marketing Product & Commercial Teams and other Functions within the business.
Role Accountabilities (Financial, customer, operational, KPI’s etc.)
Revenue Assurance
• To support & deliver in the execution of the Cost and Revenue Assurance for all products and services relating to all revenue streams
• Production and analysis of E2E reconciliation from Source, though to wholesale and retail billing and ensuring that all events are received and processed in a timely, complete and accurate manner.
• To develop, improve and support automation and efficiency of all required business process and Revenue Assurance models for all products and services related to all revenue streams.
• To work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams.
• Analyse and report clearance of exceptions from all provisioning and billing systems.
• To provide comprehensive revenue risk analysis to drive internal improvements through prioritisation of tasks or resolution activity to mitigate risk across business forums.
• To provide feedback and analysis to the cost team & commercial teams in regard to variances and potential impact to the P&L.
• To champion revenue leakage issues across usage by influencing and engaging key stakeholders on activity and resource requirements necessary to drive revenue maximisation.
• Providing & supporting the Revenue, Cost & Margin Assurance coverage for a varied spread of customers and systems, with on-going revenue.
• Deliver agreed margin improvement targets and decipher a plan against meeting and monitoring the target outcome.
• Initiate & support process improvement programmes to drive control environment.
• Management of over, under & incorrect charging issues of client's products / services across all systems.
• Help develop new reporting models and metrics to improve accuracy, timeliness and efficiency of Revenue, Cost and Margin Assurance.
• Actively participate in all go-to-market phase during product launch & changes to identify financial risk to business.
• Actively seek Improvement opportunities in existing process & system for better control environment within the business.
Fraud Management
• Support Corporate Security with Fraud Management control framework
• Activity seek areas to improve controls and reduce fraud opportunities
Project Management
• Strategic Projects responsibilities
• Manage system implementations & improvements for Revenue Assurance & Fraud Management tools.
• Implementation of new control points and metrics as the business changes.
Management Reporting
• Create and update documentation to support the operational framework.
• Report weekly and monthly reconciliation packs and KPI dashboards to reflect the overall RA / FM performance.
• Support Internal & External Audits from RA/FM perspective.
• Responsible for weekly and monthly Project RAG status updates
• Report Monthly RA & FM Group KPIs Financial
• Manage RA & FM budget and support during budget planning
Daily Responsibilities
• Activity tracking and analysis
• Revenue risk monitoring and analysis
• Flag risks and issues
Weekly Responsibilities
• Unallocated event analysis and assistance with clearance
• Revenue at risk analysis and assistance with prioritisation
• weekly analysis and reporting
• Flag risks and issues
Monthly Responsibilities
• Group & Local Market Revenue Assurance & Fraud Management reporting
Quarterly Responsibilities
• Ensure documentation is updated
Role Specification (Technical / Professional Expertise)Essential
• University degree in Finance, Engineering, IT or other related fields
• Financial, Technology and Operational background 7-10 years’ experience
• Minimum 6 year Telecoms Revenue Assurance experience
• Project management experience
• Attention to detail and financial impact
• Experience in revenue assurance or billing processes and ability to document such processes.
• Very Strong analytical and problem solving skills
• Minimum Intermediate ability level of MS Access, Excel and SQL, with proven
practical experience
• Experience with billing and RA systems
• Experience with management information, financial systems
• Work Attitudes
• Understands the crucial importance of comprehensive RA analysis and be able to make efficient decision based on analysis.
• Dedicated and self-motivated able to communicate to all levels and influence change, results driven.
• Ability to cope under pressure
• Reliable and organised – ability to stick to deadlines
• Process orientated
• Ability to deal with colleagues at all levels
Salary is very competitive and above industry standards.
Qualified candidates should please forward CVs to ‘[email protected]’ using ‘risk & revenue’ as subject of mail.
Application Dead line is 20th July, 2014.
Only experienced and qualified candidates will be shortlisted and invited for an interview.
