VACANCY 7

JOB TITLE: Infrastructure Service Manager
NUMBER OF POSITIONS OPEN: 3 (one per country)
LOCATION: Kenya, Nigeria, and Ghana
CLOSING DATE: Open Until Filled

SUMMARY
Our client is a leading telecommunications service provider within the region, with a presence in 16 different Countries.
Our client is seeking Infrastructure Service Manager.

PRIMARY RESPONSIBILITIES
· Responsible for delivery and management of infrastructure services,
· Accountable for all technical delivery issues relating to 24x7 operations,
· Manage the operational delivery of service to the assigned statement of work,
· Review customer feedback with team,
· Develop and implement plans to improve Total Customer Experience,
· Attend customer meetings as required, i.e. CAB, operational review meetings,
· Accountable for the resolution of operational problems and issues that impact service delivery in all service
deliverables.

SKILLS AND REQUIRMENTS
· Diploma or Engineers.
· Certifications – At minimum one certification or multiple certifications in the areas of MSCE, MSCA, RHCE, CSA, SCSA,
CompTIA certifications.
· Optional:
- CCNA, CCNP, CCIE.
· 7-10 years of relevant technology experience.
· Domain Specialist.
· Certifications can be comprised tor technically qualified administrator with wider experience.
· Customer Service skills,
· Business awareness,
· Decision making techniques,
· IT environment knowledge,
· Understanding of assigned technology,
· People/Line management,
· Commitment to tasks,
· Ability to adhere to Policy and Procedures,
· Ability to communicate with others,
· Analytical skills,
· Good judgment and decision making,
· Tactical orientation,
· Maintain integrity, security and confidentiality of all sensitive information and the physical security of the delivery
network and infrastructure,
· Proven written and spoken communication skills,
· Outsourcing and competition knowledge.

HOW TO APPLY
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to send
their applications with detailed CV names and contacts of 3 referees, current telephone number and email address to [email protected] copy [email protected]
Kindly quote the job title on the subject line of your application.
Only short listed candidates will be contacted.