vacancies@ Mobiltel networks ltd (Entry Level)

MOBILTEL NETWORKS LTD
Mobiltel Networks is an Information & Communications Technology (ICT) company located in Lagos and Ibadan, Nigeria. From here we provide information technology-enabled services to the public and private sectors. Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. Our BPO services provide our customers with world-class, convenient, reliable and cost-effective contact Centre, Technical Help desk and Document Management solutions.
We are growing and looking for qualified and outstanding individuals to join our family and fill the vacant positions:

Agents
Call Centre Agent
Computer analysts
Elect/Elect engr
HR manager
Industrialist
Sale rep
Job Title: vacancies@ Mobiltel networks ltd (Entry Level)

Location: Lagos
Job Skill
· computer literate with solid familiarity with Windows and MS Office suite
· Excellent oral and written communication and interpersonal skills
· Excellent problem-resolution skills.
· Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
· Ability to meet established productivity, effectiveness, training and quality goals.
· Ability to work in a highly-structured environment – take scheduled lunches and breaks, Flexibility in responding to change or business needs.
· Ability to accommodate non-traditional work schedules.
· Time management.
· Good customer care skills.
Language Skill
· English, Hausa, Yoruba and Igbo
Responsibilities
· Reports directly to the Team leads
· Answer phone and reply emails to respond to general customer inquiries / complaints.
· Project a professional company image through phone / email interaction and resolve all customers’ / caller’ complaints and issues.
· Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.
· Manage difficult customer situations and transfer calls to appropriate persons when necessary
· Update exiting customers’ data base with changes and the status of each customer and recommend process improvements
· Ensure that the clean room policy is observed.
· Agent should ensure that they have a good knowledge of the clients and company product.
Requirements
· Years Of Experience: Entry Level
· Minimium Qualification: NCE/O.N.D.
Additional Requirements
· Accurate comprehension, interpretation and capturing of information
· Accuracy and timely response to calls
· Process adherence
· Attitude to work
· Call handling
Application Closing Date
20th June, 2016
All interested applicants should forward his/her curriculum vitae/resume to [email protected]