Customer service sales officers wanted urgently

Qualification: BSc/BA in any course of study

Years of experience: 1-2 years (post NYSC)

Gender: Female

Age: 27 and below

Responsibilities:
Successful candidate will among other things:
ü Attend to clients to ensure needs are met and manage customer difficult situation
ü Manage appointment and communication schedules and respond to messages promptly
ü Receive and keep a log of in and out bound communication
ü Coordinate distribution of tokens to clients
ü Perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing.
ü Develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude
ü Answer to the queries of the customers in an ethical and informative way
ü Maintain a position of trust and responsibility by keeping all customer business confidential.
ü Be self motivated towards increasing knowledge and skills by in-house trainings and seminars
ü Acquire knowledge of latest developments
ü Answer confidently or find appropriate solutions to customers' problems
ü Other duties as may be assigned

Required Personality:
ü Candidate must be very detailed, smart, passionate, intelligent and
willing to learn
ü Must be creative and innovative
ü Must be value driven
ü Must display high level of integrity
ü Must be well cultured and mannered
ü Must possess a pleasant and amiable disposition
ü Must have a good sense of dressing and poise

Required (Core) skills:
ü Excellent communication skills
ü Good negotiation and persuasion skill
ü Good interpersonal skill
ü Excellent use of BlackBerry Device for communication purposes
ü Excellent customer service skills
ü Must be vision minded, thorough and detailed oriented, sound
ü discretion and judgment with a high sense of personal responsibility
ü Must be a person of high integrity
ü Ability to effectively manage time and meet all specified deadlines
ü Low on excuses

How to Apply:
ü Qualified applicants should forward their applications on or before 30th of May, 2011; with detailed curriculum vitae, the names and addresses of three professional referees which must include the Head of applicant’s current or previous organization or applicant’s direct Supervisor/Superior Officer at work to: [email protected]