Managing across Cultures

An interactive three-day course to fine-tune skills and enhance your understanding of cultural awareness and communication as a service provider.

How You Will Benefit
* Develop awareness of one's own cultural biases as they affect your behavior and that of others in organizations
* Develop a model of culture that can be applied at several levels: national (primarily); corporate; industry/business; functional/professional
* Understand the impact of culture on management practice: organizational structure and process; strategy; human resources management
* Develop strategies for managing cultural differences as: international managers, multicultural teams, and global organizations
* Provide guidelines on managing cultural issues in mergers and acquisitions

Designed for
* Managers and specialists who are in contact with customers
* Front line staff looking to enhance their current customer contact skills

Course Content
* Customer service & effective communication skills
* Personal awareness using the Myers-Briggs Type Indicator (MBTI)
* Cultural awareness, culture and coping with cultural differences
* Customer contact techniques
* Conflict management
* Dealing with complaints
* Focus on regional culture


DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,23470250 16495
[email protected],dhaewood...n2@yaho o.com
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