Management of Aviation Quality and Service

This course is also offered in Spanish - Gestión de la Calidad y Servicio al Cliente en la Aviación
Increase customer satisfaction and safety following industry best-practices.
How You Will Benefit
* Manage quality with a systemic, process-driven approach
* Develop a quality culture to increase customer satisfaction
* Understand the key processes of a quality system and its implementation
* Learn about the relationship between the ISO 9001: 2000 model and JAA and FAA quality standards
* Compare varied quality and service best practices within aviation
* Reduce your costs substantially

Designed for
* General managers from aviation-related organisations
* Managers from civil aviation administrations
* Flight and ground operations managers and supervisors
* Maintenance managers and supervisors

Course Content
* Model for quality management and customer service
* Quality culture
* Quality principles
* Process approach
* ISO 9001: 2000 model and ISO 9000 series standards
* Quality costs and process efficiency
* Quality and service policies
* JAA and FAA quality management standards
* Customer service standards
* Quality and service audits
* Organisation for quality management
* Integration of other management standards to a quality management system


DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,23470250 16495
[email protected],dhaewoodaviation2@yaho o.com
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