Customer Service for ANS Providers

This course explores the relationship between the air navigation service provider and its customers, and identifies key areas where cooperation and understanding can ensure the continued safe and economic growth of international aviation.

How You Will Benefit

* Understand key areas where cooperation and understanding can ensure the continued safe and economic growth of international aviation
* Find a balance between the requirements of the user community and the capability of the service provider to meet these needs
* Articulate the role and importance of the International Civil Aviation Organization (ICAO) in providing safe international standards and the mechanisms by which all interested parties can collaborate at regional and international levels


Designed for

* Senior Managers
* Middle Managers
* Managers / Supervisors


Course Content

* Defining the roles and objectives of service provider and customer.
* Understanding the customer's requirements.
Impact of human factors and attitudes to airspace management.
* Dimensioning the system to meet customer needs.
* Measuring the success of service provision.
Managing airspace as a non-expandable resource.
* The need for international standardization and the basis for international cooperation.
ICAO International Standards and ecommended Practices, and other international mechanisms for cooperation in infrastructure planning.
* Safe capacity enhancement.
* Environmental constraints on all parties.
* Balancing cost & benefit.
* Review of major international airspace management models.
What are the main user and provider organizations and mechanisms




DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,23470250 16495
[email protected],dhaewood...n2@yaho o.com



AVIATION INTERNATIONAL PROFESSIONAL EXAMS & CERTIFICATION COURSES/PROGRAMS,RECOGNISED BY ALL AIRLINES WORLDWIDE,WITH ANY OF THESE CERTIFICATION YOU ARE SURE TO GET AIRLINES JOBS FAST.*Airline Cabin Crew Training,Airline Call Center Training,Airline Customer Service,Airline Finance and Accounting Management,Airline Marketing,Airline Revenue Management,Airport Customer Service,Airport Operations,Cargo Customer Service,Cargo Marketing,Introduction to Air Transportation,Introduction to the Airline Industry,IATA Global Distribution Systems Fares and Ticketing Course,IATA Travel and Tourism Training-Travel Agents'Marketing Course,IATA Travel and Tourism Training Programme-Level 3:Stepping into Management, ,IATA/UFTAA Travel and Tourism Training Programme-Level 1:Foundation. DHAEWOOD AVIATION BUSINESS SCHOOL,30 LAGOS-ABEOKUTA EXP.CEMENT B/STOP, IKEJA LAGOS. 08026272323,08035050692,08075726805 , http:///2dhhfaa , [email protected], log on to http:///2dhhfaa
IATA/UFTAA Travel and Tourism Training Programme-Level 2:Consultant,IATA/FIATA Air Cargo Rating,IATA/FIATA Cargo English,IATA/FIATA Cargo Introductory Course,IATA/FIATA Dangerous Goods Regulations (DGR)-Initial,IATA/FIATA Dangerous Goods Regulations (DGR)-Recurrent,Live Animals Regulations(Distance Learning),LOCAL CERTIFICATION COURSES:AIR TRANSPORT ESSENTIALS,AIRLINE COMPUTER RESERVATION SYSTEM,AIR TRANSPORT ESSENTIALS + AIRLINE COMPUTER RESERVATION,AIRLINE TICKETING + AIRLINE COMPUTER RESERVATION,Tourism MANAGEMENT,Hotel Management,Travel Agency Management,Airline Customer Service,AIRLINE CARGO HANDLING & OPERATIONS- Clearing and Forwarding (Freight Forwarding),AIRLINE STUDIES/AVIATION STUDIES/AIR TRANSPORT STUDIES,SHIPPING,PORTS & MARITIME STUDIES, Shipping/Export Management,Transport Management (SELF STUDY),CABIN CREW (AIR HOSTESS),DHAEWOOD DIPLOMA IN CABIN CREW,PILOTING (THEORETICAL CLASS IN NIGERIA),PILOTING (PRACTICAL FLYING ABROAD),Aeronautical Engineering-Leading to practical training Abroad,Piloting (Ground School)-Leading to flight Training Abroad,Aircraft Maintenance engineering-Leading to practical Training Abroad. 5% DISCOUNT ON ANY FEE, IF YOU ARE PAYING ONCE,2.5% DISCOUNT ON ANY FEE, IF YOU ARE PAYING TWICE within 30 days.