Airport Total Quality Management

Provide the knowledge to develop a total quality management (TQM) strategy for achieving organizational effectiveness in an airport environment. The hands-on course content will address the practicalities of conflicting agency agendas, and the always-important requirement to elevate existing relationships and customer service at the airport.

How You Will Benefit
Develop an understanding of TQM strategies and their appropriateness in an airport environment
Understand the challenges that other individuals face, and how these difficulties are impacting their ability to interact more effectively with other airport stakeholders
Consider the practical uses of a TQM strategy at an airport
Recognize the need for a system approach to improving airport service quality
Identify inter-agency approaches for building confidence that TQM will work
strengthen relationships to permit frank yet constructive dialogue


Designed for
Airport Managers and Supervisors
Civil Aviation Authority Managers
Airline Station Managers
Customs and Immigration Authority Managers
Security Agency Managers


DHAEWOOD AVIATION BUSINESS SCHOOL,
30,LAGOS-ABEOKUTA EXP.,CEMENT B/STOP,
IKEJA,LAGOS 2348026272323,2348035050692,2348075726805,23470250 16495
[email protected],dhaewood...n2@yaho o.com


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