Zain recruits 10 years Experience...Whao!!!!!

ZAIN1426 - Team Lead: Performance & Demand Management



Business Unit: Zain Nigeria Division: Information Technology
Location: Nigeria - Lagos Closing Date: 23-May-2010

Basic Purpose:

Management of IT services
Main Duties & Responsibilities:

Assurance of functional quality of solutions in accordance to requirements and expectations
Definition of service performance management framework (KPIs, Balanced Scorecard, benchmark analysis)
Overall reporting regarding service quality and performance improvement
Definition of IT services and service levels offered / provided to the organization
Management of the service catalogue
Monitoring and management of service levels with regard to capacity, quality, availability and resources
Customer Advocacy
Demand/Capacity Management
Qualification & Competencies:



Qualifications:

Degree in Computer Science, engineering or related field is required
MBA will be advantage
ITIL Managers Version 2 and V3 foundation certification
Work Experience:

Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company
At least 4 years experience in IT service management using the ITIL standard
At least 3 years working experience in a Telecoms company
Interpersonal skills
Good working knowledge of :
o Balance Scorecard
o OpenView/I2MP or similar tool

Key Departmental Responsibilties:

Customer Advocacy
Operational demand management
Service/Operational level management
Service Catalogue Management
IT Service Quality
Service Improvement programmes
IT performance reporting (SLAs/KPIs)

Go to http://careers.zain.com/careers/zain...acancyID=23024 to apply