VACANCY FOR A SALES CUSTOMER SERVICE EXECUTIVE (POWER TOOLS & EQUIPMENT) – 1 position

Our client is a pacesetter in the supply of equipment, technology, and services; this includes Mobility Solutions, Energy, Industrial & Building Technology etc. As a result of expansion, they require the service of a Sales Customer Service Executive with experience from a similar sector.

Job Location: Lagos State

Job Summary:
The hired applicant will accomplish Relationship/ Account Management activities by accomplishing sales; relating with external and internal customers, close sales deals as well as sign on new customers, serve existing customers professionally and ensure they are retained, work with the sales team and increase the business bottom line.

Job Details:

• Identify and acquire new customers; Execute customer relationship plans
• Respond promptly to customer enquires; Take customers’ orders and ensure its delivery to site
• Build and maintain relationships with customers (Dealers, Corporate Accounts and Distributors) to ensure satisfaction
• Ensure optimal customer service experience at every client interaction
• Coordinates with the different departments in-house (sales, logistics, production, etc) taking job orders, enquires/ request and quickly take appropriate steps with the ware house.

• Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.

• Adhere to Service Level Agreements (SLA) to ensure the delivery of product and services
• Achieve revenue targets across different product/ service offered by the company.
• Organise work flow to meet customer time frame
• Handle and resolve customer complains
• Keep customer database
• Any other duties of similar responsibilities assigned from time to time.

Education & Skill Requirements:

• Minimum of a university degree in a numerate of semi-numerate discipline.

• 3 - 4 years post qualification experience as a relationship officer/sales customer service executive preferably from a similar sector.
• Must have good knowledge of MS Office.
• Excellent communication and interpersonal skills
• Good customer service skills
• Good planning and organizing skills with an eye for detail.
• Excellent negotiation skills.
• Excellent listening skill; Must be detailed to the later

Salary & Application:
Salary is between N 180, 000 – N200, 000/m (depending on experience)

Qualified candidates with experience in the Power Tools & Equipment Sector should send updated CVs to ‘[email protected]’ using ‘SCS - the name of present employer’ as subject of mail for example (e. g) ‘SCS - tractors- r-us’ as subject of mail before 15^th November, 2015. Incorrect titled applications will not be opened.