Support Services Analyst Level II

Support Services Analyst Level IIneeded in one of the major IOC's. If you are interested, forward your cv to [email protected] in order to furnish you with the full details of the job. This offer ends on Tuesday 1st August 2017 by 3.30pm

Job Family Information Technology

Requested Contract Worker Job Class Infrastructure

Requested Contract Worker Job Title Support Services Analyst (2)

Requested Contract Worker Job Level Level II

Requested Contract Worker Job Level Description MAIN FUNCTIONS
Performs a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks. Analyzes, detects, identifies and corrects technical problems and deficiencies. Configures and installs computer hardware and software. Manages inventory control of IT equipment and supplies. Upgrades hardware and software components. Maintains IT hardware asset and software tracking. Monitors and collects data on system performance. Works with moderate work direction and is skilled and knowledgeable to the position. This position would typically include senior Technical Analyst who is able to perform tasks of high complexity and difficulty. Such individual could also manage, train and mentor other team members and lead projects.

SKILLES AND QUALIFICATIONS
Extensive working knowledge of PCs, network hardware, operating systems, software and network communication protocols. Excellent communication and customer service skills.

Specific Requirements (e.g. years of experience, specialized skills) Qualifications
1. B.Sc./B. Eng/B. Tech in Electrical Engineering, Electronics, Computer Engineering, Computer Science or related field. Minimum Second Class Upper Division
2. CCNP or Higher Cisco certification
3. MCSA (Cloud or Productivity) or higher Microsoft certification will be an added advantage
4. Minimum 4 years post NYSC experience

Skills:
1) Cisco Routing & Switching
2) Cisco Unified Communications
3) General data networking and telecommunications knowledge
4) IT Facilities Maintenance
5) General knowledge in Enterprise storage and backup infrastructure
6) Microsoft Server and Active Directory knowledge
7) Microsoft Skype for Business knowledge
8) Project Supervision

Anticipated Start Date September 1, 2017

Job Family	Information Technology
Requested Contract Worker Job Class	Infrastructure
Requested Contract Worker Job Title	Support Services Analyst (2)
Requested Contract Worker Job Level	Level II
Requested Contract Worker Job Level Description	MAIN FUNCTIONS Performs a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks. Analyzes, detects, identifies and corrects technical problems and deficiencies. Configures and installs computer hardware and software. Manages inventory control of IT equipment and supplies. Upgrades hardware and software components. Maintains IT hardware asset and software tracking. Monitors and collects data on system performance. Works with moderate work direction and is skilled and knowledgeable to the position. This position would typically include senior Technical Analyst who is able to perform tasks of high complexity and difficulty. Such individual could also manage, train and mentor other team members and lead projects. SKILLES AND QUALIFICATIONS Extensive working knowledge of PCs, network hardware, operating systems, software and network communication protocols. Excellent communication and customer service skills.
Specific Requirements (e.g. years of experience, specialized skills)	Qualifications 1. B.Sc./B. Eng/B. Tech in Electrical Engineering, Electronics, Computer Engineering, Computer Science or related field. Minimum Second Class Upper Division 2. CCNP or Higher Cisco certification 3. MCSA (Cloud or Productivity) or higher Microsoft certification will be an added advantage 4. Minimum 4 years post NYSC experience Skills: 1) Cisco Routing & Switching 2) Cisco Unified Communications 3) General data networking and telecommunications knowledge 4) IT Facilities Maintenance 5) General knowledge in Enterprise storage and backup infrastructure 6) Microsoft Server and Active Directory knowledge 7) Microsoft Skype for Business knowledge 8) Project Supervision
Anticipated Start Date	September 1, 2017