Service Maintenance Specialist at HUAWEI TECH

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About Huawei Technologies
Huawei Technologies is a leader in providing next generation telecommunications networks for operators around the world. The companyis committed to providing innovative and customised products, services and solutions to create long-term value and potential growth for its customers.

Huawei’s products and solutions cover wireless products(HSPDA/WCDMA/EDGE/GPRS/GSM, CDMA2000 IxEV-DO/CDMA2000 IX, WiMAX), core network products (IMS, Mobile Soft switch,NGN), network products (FTTx, xDSL, Optical, Routers, LAN Switch), application and software (IN, mobile data service, BOSS), as well as terminals (UTMS/CDMA). Major products are based on Huawei’s self-designed ASIC chips and shared platforms to provide high-quality and cost-effective products and solutions with quick response.

Huawei’s products are deployed in over 100 countries and serve 28 of the world’s top 50 operators, as well as over one billion users worldwide.

For more information, please visit http://www.huawei.com/

General Requirements for the position:

Experience in a Telecom Engineering Company, Telecoms Vendor or ICT is preferred and is of top-priority
Bachelor Degree in Electrical, Computer Science or Telecommunication Engineering or relevant Degree as applicable
Good customer service orientation, communication skills, good team spirit and has ability to work independently
Should be ready to work under pressure in all kind of working condition
Proficient in Microsoft Office (Word, Excel and PowerPoint)
Applicants should be open to learning new skills and technology
Self-motivated, flexible, enthusiastic and fluent in English both oral and written
Must be ready for international project to the other African countries
Successful applicants should be goal-oriented with good interpersonal and communications and be a very good team player
The successful applicant should be good at information gathering and analysis
Service Maintenance Specialist
Requirement

University degree in Electrical/Telecommunications/Computer engineering
Minimum of 2 years experience in Telecom industry with hands-on experienced with the repairs of GSM and CDMA terminals
Must be ambitious, self-starter with outstanding communication and customer relations management skill
A result-oriented, strategic thinker with proven track record
Familiar with GSM/UMTS network in Nigeria
Responsibilities:

Provision of 1st, 2nd and 3rd level technical support of all Huawei Terminal Products
Provision of product knowledge and technical repair training of all Huawei terminals to ASC’s
Maintenance of spare parts provided to ASC’s
Management of ASC’s to ensure they comply with SLA’s and good customer relations standard with end-users
Report the day-to-day activities of ASC’s to the Terminal Service Manager
To ensure the KPI of ASC’s are always met
Contact Mail: [email protected]

Primary Work Location: Lagos

All applications must be sent via email to the outlined email address and must be received not later than 4th October 2011. Applicants should specify on their applications and CV’s the Job title, JobCode and the Job Position theyare applying for and should save their CV with their names and job title. All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply.

HUAWEI TECHNOLOGIES CO. NIG. LTD.
Plot 98, Adeola Odeku Street, SouthAtlantic Towers, Victoria Island, Lagos
NB: *EACH POSITION IS A FIXED CONTRACT TERMAPPOINTMENT FOR NOT LESS THAN 1 YEAR OR MORE AT FIRST. IT IS RENEWABLE SUBJECTTO PERFORMANCE*.

ABOUT US: Global - Huawei - About Huawei
OPERATIONS IN NIGERIA: Huawei Africa
CAREER: Huawei Africa
CONTACT:
Lagos
9th Floor,
Plot 98 Adeola Odeku Street
South Atlantic Petroleum Towers,
Victoria Island Lagos,
Nigeria
Tel:00234-1-3630000
Fax:00234-1-3630001

Abuja
3rd & 4th Floor,
Oakland Centre,
Plot 2940, Aguiyi Ironsi Street,
Maitama,
P.O. Box7030, Wuse,
Abuja,
Nigeria
Tel:00234-9-4138715-6
Fax:00234-9-4130191