Nationwide (Entry Level & Experienced) Jobs at Cummins Inc.

Cummins Inc. - A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.

Cummins West Africa Limited is expanding its operations in Nigeria and it urgently requires competent, brilliant and results orientated persons for the position below:
Service Writer
Job Type
Full Time
Qualification
BA/BSc/HND
Location
Yobe Taraba Sokoto Rivers Plateau Oyo Osun Ondo Ogun Niger Nassarawa Lagos Kwara Kogi Kebbi Katsina Kano Kaduna Jigawa Imo Gombe Enugu Ekiti Edo Ebonyi Delta Cross River Borno Benue Bayelsa Bauchi Anambra Akwa Ibom Adamawa Abuja Abia
Job Field
Administration

Ref: 09/001
Location: Nationwide

Responsibilities

Full administration of service orders, to include retail and warranty as per the Quickserve Service Process
Daily Service administration to include, work records reviews, service order job opening & closures, and KPl report analysis.
Combine Receive and log-in all customer inquiries (walk-in, phone calls, emails, referrals. etc) and ensure action on same
Develop and provide Service and Parts quotations for all retail service orders subject to authorisation policy
Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions

Requirements

General Office administration and IT Skills essential Experience gained in a customer facing environment essential.

Experience/Skills:

Excellent customer relationship management, Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills
Ability to work under pressure and meet tight deadlines.

Service Advisor


Ref: 09/002
Location: Nationwide

Responsibilities

Liaise with Customers and efficiently schedule service work (service contracts, warranty and chargeable jobs) to meet all published targets
Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions
Ownership and enforcement of all service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite
Regular (daily, weekly & monthly) review of performance with team and key stakeholders


Requirements

Business studies qualification desirable.
Experience gained in a customer facing environment essential.

Experience/Skills:

Excellent customer relationship management,
Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
Ability to work under pressure and meet tight deadlines,
Proven record of relevant Management skills.
Relevant product knowledge.

Parts Interpreter/Specialist

Ref: 09/003
Location: Nationwide

Responsibilities

To identify and co-ordinate all parts requirements and ensure delivery to point of 'use' for service personnel and/or customers.
Provide timely quotations pertaining to Service Parts Filtration New and Recon Engines and to maintain the complete data from the inquiry stage
Support the service operations and customers with all the relevant information to offer new and recon products solutions.


Requirements

General Office administration and IT Skills essential.
Parts operations or sales experience desirable.
Experience gained in a similar customer facing environment essential.

Experience/Skills:

Parts Distribution Channel or Material Management experience preferred.
Excellent customer relationship management.
Ability to work under pressure and meet tight deadlines.
Relevant product knowledge

Service Technician


Ref: 09/004
Location: Nationwide

Responsibilities

Ability to carry out maintenance and repairs to Cummins Engines and Generator Sets Ensure proper operations and maintenance of Generators
Complete repairs within target times without rework.
Have and demonstrate ability to work on own initiative within the parameters laid down.
Work a reasonable amount of overtime to complete and clear work load.
Ensure Cummins & customer HS&E standards are met & enforced at all times on both Cummins & customer sites.

Requirements

HND/OND/Diploma. City & Guilds and Trade Test in Engines or Generating Plant.

Experience/Skills:

Minimum of 3 years experience maintenance arid repair of Diesel Engines and Generator Sets.
Electrical experience an advantage but not essential. Strong communication skills.
Ability to work under pressure and meet tight deadlines.

Service Engineer


Ref: 09/005
Location: Nationwide

Responsibilities

Ability to accurately carry out fault diagnostics and repairs to Cummins Engines and Generator Sets
Complete repairs within target times and without rework following all published procedures and policies.
Effective coordination/supervision of Service personnel or teams, to ensure all Service and Customer requirements are met.
Provide Technical Support to relevant staff, customers and dealers as required. Undertakes training in line with skill requirements (some training maybe completed overseas).
Ensure Cummins & customer HS&E standards are met & enforced at all times on both Cummins & customer sites.

Requirements

OND/HND/B.Sc in Mechanical/Electrical Electronics Engineering.
Candidates who can drive will be given preference.

Experience/Skills:

Minimum of 5 years experience as a Service Engineer.
Experience of Cummins engines or generators would be an advantage.
Proven background of Diesel engine or Generator repair and maintenance.
Strong communication skills.
Ability to work under pressure and meet tight deadlines.

Service Supervisor


Ref: 09/006
Location: Nationwide

Responsibilities

Ability to motivate and manage a team and work with a sense of urgency in providing excellent service to our clients and customers.
Effective coordination/supervision of all Service Personnel and teams, to ensure all Service and Customer requirements are met
Regular (daily, weekly & monthly) reviews of team performance with Engineers and Technicians ,to ensure performance targets are being net
In conjunction with the Quickserve Champion lead the implantation and ongoing performance improvement of the Quickserve Process within Mining operations and our customers


Requirements

OND/HND/B.Sc in Mechanical/Electrical Electronics Engineering.
Management qualifications or experience essential.

Experience/Skills:

Minimum of 5 years service experience.
Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills
Experience of Cummins engines or generators is essential.
Proven Man-management skills.
Ability to work under pressure and meet tight deadlines.

Branch Administrator


Ref: 09/009
Location: Nationwide

Responsibilities


Ensure dairy commitments, administration and travel arrangements are managed effectively with daily communication and updates
Filter general information, queries, phone calls and invitations to the senior manager by redirecting or taking forward such contact as appropriate
Keep and maintain an accurate record of papers and electronic correspondence on behalf of the senior manager
Minute general meetings as required and complete research on behalf of the senior manager

Requirements

College, university or equivalent required or equivalent experience required.
General Office administration and IT Skills essential.
Experience gained in a customer facing environment preferred.

Experience/Skills:

Intermediate level of relevant work experience.
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
Ability to work under pressure and meet tight deadlines.

Shop Front Supervisor

Ref: 09/010
Locations: Kano, Makurdi, Enugu, Oshogbo, Jos, and Lagos

Responsibilities

Responsible for the operations and financial metrics for the locations.
Provides input into the Annual Operating Plan; monitors the location to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
Develops an understanding of Cummins in the line of business.
Monitors customer satisfaction for the location as measured by Net Promoter Score and Lens of the Customer programs; promotes a culture of customer service in the branch.


Requirements

College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
Experience gained in a customer facing environment essential.

Experience/Skills:

Relevant experience required, including managerial experience.
Excellent customer relationship management.
Communication - Written and Verbal - ls able to effectively and clearly communicate in both written and verbal means.
Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills

Regional Manager

Locations: South South & South East

Responsibilities
Manages market analysis for span of responsibilities.
Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the business segment or small geography.
Develops a deep understanding of Cummins' business in the region, globally, and across all business units.

Requirements

College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
Experience gained in a customer facing environment essential.

Experience/Skills:

Significant relevant experience required, including managerial and budgetary experience.
Excellent customer relationship management.


Account Manager - Power Generation Segments


Ref: 09/012
Location: Any City, NG

Responsibilities

Extends and expands sale of products and services to existing clients.
Leads, manages and coordinates communication and interfaces with the customer at all levels.
Negotiates and implements contracts with accounts as authorized.
Manages production and distribution issues associated with accounts.
Responsible for establishing and maintaining positive customer relations.


Requirements

College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required.
Experience gained in a customer facing environment essential.

Experience/Skills:

Significant level of relevant work experience including previous customer and/or product experience required.
Purchasing/commercial contract negotiation preferred.
Excellent customer relationship management.
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
Ability to work under pressure and meet tight deadlines.

Aftermarket Business Development Manager - Regional & Market Specific

Ref: 09/013
Location: Any City, NG

Responsibilities

Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat business.
Responds to customer concerns about the company and its products.ives utilization of Cummins tools and processes (i.e.
Customer Relationship Management, Customer focus Six Sigma).
Extends and expands sale of products and services to existing clients.

Requirements

College, university, or equivalent degree in marketing, sales or a related subject or equivalent industry experience required.
Experience gained in a customer facing environment essential.

Experience/Skills:

Significant level of relevant work experience including previous customer and/or product experience required.
Excellent customer relationship management.
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
Ability to work under pressure and meet tight deadlines.

Warranty Administrator


Ref: 09/014
Location: Lagos

Responsibilities


Review rejections and shortfalls on settled claims with a view to reinstating with suppliers.
Highlight problems associated with prepared claims review and identify corrective action for designated locations
Work closely with Technical & Engineering Groups for Policy support covering issues outside Warranty guidelines
Warranty data files are maintained and updated on an ongoing basis meeting Cummins Minimum Claim Documentation requirements
Ensure timely submission of all claims.

Requirements

College, university or equivalent required or equivalent experience required.
Experience gained in a customer facing environment preferred.

Experience/Skills:

Intermediate level of relevant work experience.
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.

Ref: 09/015
Location: Lagos

Responsibilities

Service Contract maintenance and renewals
Daily scheduling (where required) of Service Contract visits to ensure maximum contract profitability and technician efficiencies are maintained
Maximise up sell and remedial opportunities on all Power-Gen Service Contracts.
Daily Power-Gen administration (contracts & remedial specific), to include, work records, reviews, service order job opening & closures, and KPI report analysis.
Create customer loyalty through proactive communication, to include daily job progress reports on ongoing service interventions

Requirements

College, university or equivalent required or equivalent experience required.
Experience gained in a customer facing environment preferred.

Experience/Skills:

Intermediate level of relevant work experience.
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
Ability to work under pressure and meet tight deadlines.

Workshop Controller


Ref: 09/008
Location: Lagos

Responsibilities


Monitors Technician productivity and repair quality, and provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth.
Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Manages service logistics including use of materials, equipment, and employees; ensures that workshop equipment is in proper working order and that needed tools are available to Service Technicians.

Requirements

Management qualifications or experience essential OND/HND/Degree in Mechanical/Electrical Electronics Engineering.
Experience gained in a customer facing environment essential.

Experience/Skills:

gnostic procedures, technical support, and reliability improvement. User should understand diagnostic procedures.
Communication Written and Verbal Is able to effectively and clearly communicate in both written and verbal means.
Delegates effectively and regularly with solid support and follow through.
Uses defined processes to manage execution.
Excellent verbal communication, listening, feedback, delegation. fostering teamwork and multi-tasking skills
Ability to work under pressure and meet tight deadlines.

Divisional Field Service Engineer - Technical Specialist

Ref: 09/007
Location: Nationwide

Responsibilities

Provides repair locations with technical support to quickly resolve complex product issues.
Collaborate with Cummins Service Engineering to develop complex problem definitions and solutions.
Communicates complex investigation plans, reports and status of technical solution development with end user customers.
Leads investigations of problems by using standard and custom problem management tools and processes; plans and monitors assignments; reviews progress and results of assigned work.

Requirements

OND/HND/Degree in Mechanical Engineering.
Individual with strong computer skills (PC programs - Word, Excel, etc.; Diagnostic software applications - such as INSITE, INPOWER, etc.).
Individual with strong mechanical, electrical / wiring, electronics knowledge and hands-on experience.

Experience/Skills:

Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
Diagnostics - Troubleshoots diagnostics problems.
Able to recognize and implement minor diagnostics design changes.
Component Failure Analysis - Demonstrated capability to analyze engine failures at the component level and to collect the relevant data to develop and support the analysis and conclusions.
Field Investigation - Demonstrated results conducting field investigations including planning, organization, and documentation.


Method of Application

Interested and qualified candidates should Click here to for application process

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Note: Only shortlisted candidates will be contacted.