Job Opening for Preferred banking - Relationship Manager at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Preferred banking - Relationship Manager

Job ID: 403695
Job Function: Consumer Banking
Job Location: Nigeria - SCB

Job Description

• The role holder is primarily responsible for driving profitable volume growth from existing & new customers by proactively engaging the customers, understanding and meeting their needs with the full range of Consumer Banking products offered.
• They manage an assigned portfolio of customers within the Excel / Preferred or Priority business and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve customer's value contribution.
• They would typically operate out any of the specific locations with face to face being the primary mode of interaction.
• In addition, the role holder would be licensed /certified / skilled to provide information / advice on all bank products and will work collaboratively with product specialists from various Business Units / Value Streams to design specific offers to be made to the customers based on their feedback and needs from the engagement done.

Key Roles & Responsibilities

• Progress against a balanced scorecard targets
• Growth in product cross holding ratio
• Sustained and steady growth in AUM
• Number of new customers to the bank
• Growth in revenue per customer
• Customer satisfaction scores.

The role holder is required to have the following skill:

• Customer Relationship Management (Advanced).
• Data Conversion & Reporting (Core).
• Credit Risk Analysis (Core).
• Legal & Regulatory Knowledge (Core).
• Market / Competitor Knowledge (Core).
• Product knowledge (Core).
• Risk Management (Core).
• Needs profiling & analysis (Core).
• Negotiation & Objection Handling (Core).
• Needs Based / Consultative Sales Skills (Core).

Qualifications & Skills

• Minimum of a 2nd Class degree in a relevant course.
• 5-7 years sales experience in a similar role
• Strong sales and relationship management skills.
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.
• Customer Relationship Management (Expert).
• Market / Competitor Knowledge (Advanced).
• Product knowledge (Advanced).
• Needs profiling & analysis (Advanced).
• Negotiation & Objection Handling (Advanced).
• Needs Based / Consultative Sales Skills (Advanced).

Mode of Application
Interested and qualified candidates should:
Click here to apply online

Note:

• When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Preferred banking - Relationship Manager.

Application Deadline: 20th November, 2013