Front desk/Receptionist

Responsibilities:
Answer telephone, screen and direct calls
Take and relay messages
Maintain a neat and well-groomed appearance
Maintain an attentive posture
Provide information to callers
Greet persons entering organization
Direct persons to correct destination
Deal with queries from the public and customers
Ensure knowledge of staff movements in and out of organization
Monitor visitor access and maintain security awareness
Prepare correspondence and documents
Respond professionally to visitors and callers Company Representation
Maintain confidentiality and show discretion
Adhere to company policies and procedures
Represent organization in an ethical and professional manner
Maintain a complete knowledge of organizational structure, personnel names and titles
Remain calm under pressure
Provide solutions and support to the customer using in-depth knowledge of company products and services
Distribute information efficiently
Deal effectively with difficult customers
Education/Experience:
Minimum of OND/Diploma in any discipline from a recognized Institution
Minimum of 1 year experience required
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application
knowledge of customer service principles and practices
Key Competencies:
Verbal and written communication skills
Professional personal presentation
Customer service orientation
Information management
Organizing and planning
Attention to detail
Initiative
Reliability
Stress tolerance.

How to Apply;
Qualified applicants should forward their CV and cover letter to [email protected] on or before the 30th January 2016. Note; all applicants must reside in lagos or around lagos environs. Only short listed applicants will be contacted.
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