foodconceptsplc recrcruiting various position

Job Role/Title:
Operations Excellence Manager
Reporting to:
Chief Operating Officer
Job Objectives:
1. This responsibility ensures the definition, implementation, control and evaluation of preferred and required standards for the Butterfield brand for the sole purpose of uplifting and advocating the intended brand positioning in the industry. This shall focus on Quality Standards, Operational Audits, Customer Service and Training functions. Business Viability Evaluations, Franchise Management and New product development

2. This responsibility also ensures that all operators comply with the set operating standards as defined in the Standard Operations manual.
Key Responsibilities:

Strategy Development:
1) Work with management of the brand to create, develop and introduce frameworks and systems which identifies and analyses all major quality risks and controls required for the operations of the brand.
2) Proactively identify trends and issues from audit findings and formulate recommendations for improving quality controls and addressing identified weaknesses/gaps across all locations/brands in the face of customers’ expectations and operating standards.
3) Develop and maintain the Butterfield’s Quality Management system, ensuring full compliance with its guidelines and a consolidated uniform approach across the brand.
4) Ensure the proper consummation and transfer through training, of required knowledge contents that are needed per staff and their experience levels and relevant to the business.

Operations:
A. Training
1) Understand the uniqueness of the bread business in Nigerian market and develop the required technical, operational management and business accountability trainings for the operators of the business.
2) Develop and implement training programmes and modules that improve the operations of the brand and ensure brand equity, consistent customer service delivery and high profitable operations within both company owned storess and franchise businesses
3) Develop a library of required learnings and information bank that keeps the business on the edge of industry trends leadership and makes our Human Resources the best resources in the industry beyond Africa.
4) Develop and implement on – the – job training modules that makes learning consistent in the business and ensure best of skills’ performance to the business with significant results complementing this.
5) Implement cost – effective and equally top of class trainings like HACCP, production planning, standard baking processes, etc,.

B. HACCP
1) Develop and implement the methodology that identifies possible hazards and proffers ways of ensuring prevention, elimination and reduction of these hazards as they may occur within our Butterfield operations
2) Build policies in place that ensures compliance to this defined methodology both in the brand and all supporting businesses that feed into the brand
3) Build immediate processes that establish corrective actions when monitoring indicates that a critical control point is not under control
4) Establish documents and records required to demonstrate the effective application of the HACCP measures commensurate with the nature and size of our food business
5) Establish training platforms to effectively diffuse the HACCP concepts and systems through the entire company

C. Operational Controls Audit
1) Understand the uniqueness of the Butterfield business in Nigeria and its prospects in Sub – Saharan and extended African market and therefore propose operational standards needed for the business to operate according to international industry standard
2) Develop standard operational and quality checklists that can serve as valuable tool in assisting in the planning, implementing, and auditing of the businesses’ quality management system.
3) Provide training for staff on the designed standard operational and quality checklists to provide a baseline at the start of the implementation and to identify what needs to be done to ensure your quality management system is compliant

4) Conduct a systematic and comprehensive audit with the standard operational and quality checklists (i.e. in accordance with an audit plan), and that the proper evidence and documentation are obtained (i.e. evidence of an audit trail).
5) Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product.
6) Oversee all aspects of quality control and quality assurance, including the conformance of the quality system to ISO standards as applicable, assessment and improvement of the quality system and management of the internal auditing program.

D. Customer Service
1) Create a framework for providing “extra – ordinary” service to our customers and evaluate the performance of this framework(s) regularly.
2) With liaising with Marketing, ensuring there is a creation of the database of almost all customers that patronize the brands and businesses.
3) Coordinate responses to customers’ complaints, requests and suggestions via telephone or e-mail.
4) Define the strategic feedback and input strategy of customers’ responses to the consistent dynamic operations of the brand with the intention of achieving the preferred and desired outcomes.

E. New Product development
1) Have the responsibility for new product development in alliance with CP. In order to drive expansion of our offering in the market place and business growth.
F. Franchise Development and Management
G. Lead and direct the franchise arm of the business in developing and implementing business strategies aimed at driving franchise unit volume growth through internal development (existing franchise expansion) and external (new) franchise sales, whilst also ensuring consistent delivery on the promise of Butterfield brand
H. Make a recognized difference to the Franchise team culture and results by creating and leading a team environment of action, strategic clarity, simplicity, and loyalty
I. Intellectual Property Manual Management

Skills, Competencies and Requirements:

Functional Competencies/Requirements:
1) Experienced in managing a profitable and global FMCG
2) Familiar with the Food Industry Trends
3) Cost Management Skills
4) Fundamentals of Accounting/Fixed Asset Management
5) Process Management, Knowledge and Application
6) Problem Solving & Analysis
7) Inventory management
8) Performance Management
9) Strong understanding of the several country’s specific business related laws, regulations and policies

General Management Competencies/Requirements:
1) Strong Analytical skills
2) Planning, Scheduling, Controlling & Coordinating
3) Strong Oral and written Communication skills
4) Strong Problem Solving Skills
5) Ability to plan, schedule and coordinate effectively
6) Strong Interpersonal Skills
7) Strong Negotiation Skills


Educational Qualifications/Experience:
1) Minimum of University Degree or Equivalent, Membership of NIFST
2) Minimum of 10 years quality experience in the pastry, baking, biscuit manufacturing sector

Desired Personal Attributes:
1) Integrity
2) Proactive self-starter
3) Logical Mind
4) Creative Imagination
5) Ability to work with all levels of management, build partnerships and teams
6) Highly organized and significant ability to multi-task effectively
7) Ability to cope with and work under pressure

Email:
[email protected]