Diamond Concept Group Lagos requires a customer representative/ graduate trainee

Customer Representatives/ Graduate Trainee
Customer Relations Manager
Diamond concept group Lagos.

Industry ;- Telecommunication
Specialization ;- Customer Service
Minimum Qualification ;- HND
Required Experience ;- Entry level

Job Description:

* Provide CRM support to clients
* Maintain call logs for all requests/complaints/observations
* Prepare daily reports of complaints received, complaints resolved and pending complaints as
per the decided
* Have good communication skills, be presentable
* Be familiar with CRM functionality
* Have at least one year experience in CRM

Requirements:
Ø Ability to coordinate the day-to-day running of the entire branch.
Ø Plan and execute CR campaigns aimed at winning potential customers, while maintaining old ones.
Ø Design strategies for creating new markets for the company’s products and services.
Ø Aggressively expand the company’s market by employing and pursuing those new strategies.
Ø Ability to work long hours and with little or no supervision.
Ø Ability to interface with customers cheerfully, resolving every issue presented.
Ø Must be computer literate.

Method of Application
Applicant should forward their resume/ cover letter to email specifying the position applying for >>[email protected]