Delivery Operations Manager Needed At IBM

Provides specific and comprehensive support to a specific area(s) of the business. Is considered an expert in a number of processes and will manage junior team members. Has a high degree of autonomy, understanding key business priorities, process and organisation implications. Will often initiate and implement process change, driving cost and productivity benefits. Acts as functional ‘centre of competence’ and is likely to have additional project related responsibilities.

Outputs
• Processes complex tasks within defined time scales and to a high level of quality
• Modifies procedures within team to meet the changing needs of the business
• Responds to requests for routine and adhoc information in a timely professional and appropriate manner, allocating tasks to the most appropriate personnel
• Acts as the main point of reference for complex queries, liaising with management, Business Directors etc as required
• Has complete understanding of the measurement system, its drivers inhibitors and limitations
• Organises team members to ensure maximum efficiency
Business Awareness
• Comprehensive understanding of the main business structure, activities, challenges and issues (to CHQ level)
• Will also have high level understanding of any client groups which are supported
• Thorough knowledge of how the business operation contributes to company success
• ‘Centre of Competence’ in numerous key areas
Communication / Negotiation
• Excellent verbal, written and presentation skills
• Key interface within business area, in particular with Business Directors/Managers and other senior personnel
• Possesses excellent interpersonal skills
• Demonstrates excellent analytical and reporting skills
• Gives guidance on company policy
• Directs/co-ordinates work distribution of other team members to ensure maximum efficiency
• Negotiates and influences at Business Director/Manager level
Problem solving
• Proactively recognises complex problems and implications in changes to strategy and can analyse, assess, propose and implement solutions to address
• Uses technical knowledge and experience to apply and perform highly complex procedures
• Defines key priorities for the function
• Wholly committed to continuous improvement for the whole team
• ‘Trouble-shoots’ on business issues without reference to management
• Prioritises the team’s workload to accommodate peak periods and adhoc requests
Contribution / Leadership
• Accountable for a wide range of individual and group results and for the impact of their actions on key company measurements
• Has autonomy to manage and prioritise the team’s work to ensure maximum efficiency, the achievement of work targets and to offset the effects of absence
• Business area expert in many procedures
• Motivates team to achieve maximum potential and Ensures the provision of training to all group members Required

• Bachelor’s Degree
• At least 4 years experience in Analytical, Reporting and General Business Operations Management
• English: Fluent

Preferred

• Master’s Degree in Accounting/Finance
• At least 5 years experience in Analytical, Reporting and General Business Operations Management

Additional information
• Resilient and able to work under considerable pressures
• Approachable and able to deal with people of varying levels, knowledge and experience – especially management and key clients
• Reliable and committed
• Adopts a ‘firm but fair’ approach to management activities
• Accepts and identifies ownership and responsibility
• Exercises sound business judgement before taking decisions
• Able to identify and co-ordinate the team to meet deadlines
• Highly numerate and accurate. Probably manages own budget
• A ‘completer’
• Demonstrates good delegation skills

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
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