Customer Service Representatives Needed for Employment
Customer Service Representatives
Mark Gray Industries is a global supplier of specialty chemicals for plastics, adhesives, paints and coatings, rubber and ceramic industries.
Summary: Using a computerized system, responds to customer inquiries in a call center environment.
Duties and Responsibilities:
- Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Establishes and implements performance and service standards.
- Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.
- Provides functional guidance, training and assistance to lower level staff.
- Ensures productivity meets or exceeds service and quality standards.
- Develops departmental budget and controls costs.
- Supervises a staff of 2-47 people.
- Identifies trends and ways to take corrective actions as needed.
- Meets individually with staff members to review performance.
- Handles supervisor calls as needed
- Act as plan sponsor contact for all day to day plan administration issues and request in cooperation with Health and Welfare Benefits.
- Assist plan sponsors with year-end compliance requirements.
- Monitoring Call Evaluations
- Coaching and Mentoring Team members
- Conducting Training and Team Huddles
- Monitoring Call Queue
- Follow up with daily emails
Knowledge, Skills and Abilities:
- Excellent communication skill
- Previous Center experience preferred
- Benefits experience preferred
- Strong Coaching Skill required
- MS Outlook experience required
- MS Office experience required
- Obtain the ability to solve problems and Multi-Task
Education:
Other Minimum Requirements:
- Must be able to pass a Criminal Background Check
- Must be able to pass a Drug Screening
- Must be able to type 25 words per minute
- Must be able to pass pre-employment Assessments
Salary: N80000 - 120000
Job Location: Lagos State
Mark Gray Industries provides a competitive benefits package that includes a choice of health, dental, and vision insurance, life insurance, flexible spending accounts and stock options.
HOW TO APPLY
Applicant should please submit resume to [email protected]
NOTE: Application who apply more than once for this job post will be disqualified automatically and only shortlisted candidates will be contacted
Application Closing Date: application closes 21th July, 2016
