Customer Relation Officer

The client, an emerging departmental store of household goods is in need of competent individuals to fill the position.
Roles:
• Effective management of the interface between suppliers, the network, customers and the commercial organization.
• Management of help desk.
• Development and implementation of annual network and customer relationship plan to enhance market performance.
• Track and report new product trends.
• Monitoring of sales and service performance of the network and evaluation of feedback for support actions.
• Update of market information database.
• Provide customer service support for the company and determine customer satisfaction index.
• Ensure Customer Satisfaction.

Desired Skills and Experience:
Required Skills, Knowledge and Characteristics:
• Knowledge of organizational strategies, tools and techniques for understanding the needs of customers.
• High level of product and customer knowledge.
• Cross selling competency.
• Excellent computer skills, including Word and Excel in a Microsoft Windows environment.
• Must not be more than 35 years.

Qualifications and Experience:
• Bachelor's Degree or its equivalent preferably in the social sciences.
• Experience in marketing and information management.
• 1-3 years’ experience in related activities.
Interested candidates should send their detailed CV to: [email protected]