Customer Care Representatives at John Haris

Available Slots: 5
Job Type: Full Time
Job Location: Lagos

John Haris Construction Company is one of the leading fast growing local and international engineering construction company, offering integrated solutions and related services. We provide our clients with unparalleled service, communication, and distinctive craftsmanship at an affordable price by combining both global expertise and local knowledge to create exceptional engineering solutions for our clients and their stakeholders. We also specialize in executing complex works that require the highest level of technical expertise to provide the best quality services to our clients.
Due to increase in contracts, business development and innovative ideas, we are currently looking for people who thrive on challenges and who consistently strive for excellence within their field. Apply now if you wish to work with us and be part of a dynamic and professional team of expert within our established organization.

MAIN FUNCTIONS:

• Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Ensures and provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• Performs assigned system maintenance to various electronic order files.
• Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.

Professional and Academic Qualifications;

• HND/Bsc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
• Professional qualifications from the recognized professional boards, will be added advantage

Working Experience;

• At least 1 year working experience in a similar field
• Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
• Telecommunication or customer care representative experience will be preferred
• Able to work independently and as a team

Minimum Required Skills:

• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi tasking skills
• Competency in Computer skills
• Ability to work under minimum supervision

Remuneration
Salary is between N100000 – N130000 excluding incentives and allowances
Application Closing Date
25th September, 2017
Mode of application
Interested qualified candidates should forward their CV to [email protected] stating the post applied for as the subject of the email