Crm

Diamond Brewery Plc, one of the largest brewing companies in Nigeria, was incorporated in 1982 and recorded a landmark when the first bottle of lager beers rolled off the bottling lines in our ultra modern brewing plant in Lagos.
An organization ventures into procurement, production and distribution of drinks and beverages across the nation.
The services of young, vibrant and dynamic persons are urgently required for immediate employment:
CUSTOMERS SERVICE EXECUTIVE
Key Responsibilities
Ø Communicating courteously with customers by telephone, email, letter and face to face
Ø Escalate customer complaints and other issues to the RE in order to solve them, which may be complex or long-standing problems.
Ø Ensure all contact centre activities are executed according to defined systems, processes, procedures and policies
Ø Process and also monitor work orders based on confirmed orders from the contact centre/online store/showroom
Ø Prepare and monitor daily journey plans for the delivery driver based on expected deliveries
Ø Build, maintain and manage effective relationships with colleagues and customers to facilitate smooth operating system
Ø Performs other duties as assigned by RE or CCM
Ø Prepare quotations of orders placed by customers and send to production
Ø Open the call centre mail hour by hour for quick and effective response to customers’ request.
Ø Log in confirmed orders and follow-up on tellers
Ø File all documents appropriately
Ø Update the excel sheet by following audit procedures
Ø Arrange the showroom at all times
Ø Learning about our products and keeping up to date with changes

APPLICANT MUST POSSESS:
.
Ø Good communication and leadership skills.
Ø Ability to work in a fast paced environment.
Ø Self-Motivating and reliable Characteristics.
Ø Professional qualifications will be added advantage
Ø Ability to use Microsoft Office proficiently
Ø Below the age of 45 years.
HOW TO APPLY
Interested applicants should forward their CV to this Email address [email protected] on or before 7th March, 2014.