Assistant Regional Service Engineer at xlmanagementservices

Our Client a Manufacturing Company requires the Services of an Assistant Regional Service Engineer.


The Job Role entails the following:



To provide world class After Sales Service to all TEC Appliances’ service centres and Traditional Trade channels.


The Principal Accountabilities include the following:


Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles.
Provision of world class customer service to customers and delivery of the Segmented region’s KPIs.
Effective management of Authorized Service Providers in assigned region.
Service Cost management for the assigned region.
Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business.
Minimize, confirm and recommend non-repairable warranty products for replacement authorization weekly.
Weekly preparation of report capturing the top 10 critical product
quality issues and their resolutions.

Daily preparation of Call Invoice Recording (CIR) for all Closed
Calls.


Monthly audit & reporting of Tools and Equipment inventory and
revalidation exercise.


Monthly disposal of Obsolete / Scrap spare parts after revalidation.
Responsible for team’s development in the region.
Responsible for generating Service revenue -out warranty and SLAs businesses
Knowlegde and skills required include the following:-
Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.
Membership of related professional bodies would be an added advantage.
Sound knowledge of computer literacy with emphasis on Microsoft
outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.
People management & Leadership skills.
Excellent Planning & Organizing skills with good time management
orientation.


Sound communication skills with strong report writing back ground.
Excellent customer service skills with ability to manage difficult
customers.

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