Wealth Operations Officer with Standard Chartered Bank

http://www.standardchartered.com/_im...eWork_Logo.gif
OUR SITE: Home Page - Standard Chartered Bank Nigeria
ABOUT US: About us - Standard Chartered Bank Nigeria
CONTACT US: Branches Locator- Standard Chartered Bank Nigeria

Why Standard Chartered?
70,000 reasons why we are a different kind of bank.
Standard Chartered, the world's best international bank, leading the way in Asia, Africa and the Middle East.

POSITIONS AVAILABLE: Standard Chartered Bank - Careers - Professional Hires

Wealth Operations Officer

Wealth Operations Officer
Job ID: 316636
Job Function: Technology & Operations

Job Description

To liaise with the External Vendor and Card Centre Hub to maintain the daily work flow for card production through daily tracking of Service level Agreements on card production. To receive a daily report from the Card Centre Hub detailing processed card as requested by branches and ensure same is personalised and dispatched to branches within SLA.
To liaise with the External Card production vendor on personalization of debit cards within SLA.
Manage the card production process end to end. Responsible for all card production activities, including production TAT, card losses and replacement, defective cards, customer service and inquiry.
To ensure timely and measured resolution of all queries originating from the branches.
To manage Card stock reconciliation & re-order of SCB designed plastic cards.
To participate in monthly Surprise Card Count at Vendor Site
Ensure e-mail advices are sent to branches for all dispatched cards.
Handle all card reconciliation issues between card production Team in Ghana & personalized cards received from external vendors.

Key Roles & Responsibilities

Ensure all requests for card production from the branches are processed promptly in accordance with agreed service levels.
Maintain accurate and up to date records of all card production and distribution.
Ensure acknowledgements are received for all cards sent to the branches and that such acknowledgments are documented and held on file.
Ensure all customer queries and complaints regarding card production and operation are logged and resolved timely.

Qualifications & Skills

Degree qualification in relevant field.
Strong inter-personal skills.
Effective communication skills

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website Standard Chartered Bank - Careers. To help speed up your application, please note the following:

You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

http://www.standardchartered.com/_im...eWork_Logo.gif