Vacancy for customer service personnel

VACANCY FOR CUSTOMER SERVICE PERSONNEL - LOKOJA (FEMALE)

JOB LOCATION: LOKOJA

Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Lokoja branch to maintain good customer relationship, enlighten customers on company’s products and service.
Job Title Customer Service
Reports to Unit Head
Department Customer Service
· Functions & Responsibilities:

· Attending to customers’ enquiries and complaints.
· Distribution of policy statements of account to policyholders
· Updating customers’ information on the system.
· Reconciliation of policy accounts.
· Issuance of tax rebate certificates on demand.
· Providing letters on request to customers about enquiries on their policies.
· Keeping a daily log of customer activities
· Periodic preparation and submission of reports on activities to Group Head Customer Services Group
· Providing information to prospective clients about various products.
Key Performance Indicators:

Improved Retail Business Income
Increase in Number of Policies per customer

Required Knowledge Skill /Abilities:

Good Knowledge of Insurance and the regulatory frameworks.
Excellent communication skills
Must be proactive, flexible and result oriented.
Comfortable in a rapidly changing environment
Computer Literate.

Generic Skills:
• Selling
• Negotiation / Problem-solving
• Relationship Management
• Assertive /Influencing

Professional Requirements Qualification:
• First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.
Experience:
Minimum of 2 years experience
Prior experience in a similar role is an added advantage.
Salary:
N44, 000 other benefit include Hmo & Pension

Qualified candidates who reside in Lokoja should please forward their passport pictures and CVs to ‘[email protected]’ using ‘CS – LOKOJA’ as subject of mail. Only experienced and qualified customer service candidates who reside in Lokoja will be contacted.

Vacancy for customer service personnel - lokoja (female)