Urgent: Front Desk Manager - Guest House

1. Job Title: Front Desk Manager- Guest House
Reports to: Guest House General Manager

JOB SUMMARY
To manage “Front Of The House Operations” of a Guest House ensuring that the highest standards of service and the best possible guest experience is maintained.
Be responsible of establishing and maintaining professional relationship with guests and patrons.

DUTIES RESPONSIBILLTIES:
1. Manage operation of the Front desk including Cashier. Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction.
2. Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager
3. Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management.
4. Ensure that budget and cost effectiveness at the Front Desk are achieved.
5. Work with Housekeeping and the maintenance department on daily operation withs regards to guestroom status.
6. Handle guest complaints and review compliments.
7. Review Front Desk Logbook daily to monitor all activities.
8. Review all VIP room blocking.
9. Supervise and train all Front Desk staff to ensure that the best guest experience is provided.
10. Familiarize with Front Office policies and procedures and special rate & programs.
11. Organize/Coordinate morning briefing and organize afternoon hand-over briefing daily and disseminate information to Reception team as soon as possible.
12. Greet guests as time permits at lobby and assists Receptionist during busy period.


Requirements
Candidates must have extensive hotel management experience and 3-5 years relevant cognate experience in a similar role .
He/She must have an impressive corporate personality with strong management skills and a keen eye for details.


Interested applicants should come with their CVs and two (2) Passport photographs, to Pukka Logistics and Support Services Ltd., (6th Floor) Oluwatobi House, 71, Allen Avenue, Ikeja Lagos.
Applicants can also forward their CVs to [email protected]
Salary: Negotiable
Deadline: As soon as possible