Unilever Nigeria Plc Job vacancies for Customer Care officers

Job Description

Consumer Care Line
Reference
00273985
Job Level
Blue Collar
Area of interest
Supply Chain
Location
Oregun
Country
Nigeria
Salary(per annum)
500K – 1M
Job Description
1.Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)
2.Downloading consumer/customer via toll free line (received after office hrs)
3.Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)
4.Summing up feedback monthly for circluation
5.Serving as first Contacts to consumer/customer to acknowledge receipt (if it’s a complaint) or get further details
6.Visiting complainants as applicable to retrieve samples
7.Participating in complaints resolution
8.Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers
9.Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports
Valid till
21 Nov 2012
Minimum requirements
Mininmum OND in any relevant field








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