Understanding ITIL-Why Employers demand IT Support Skill!

ITIL is Information Technology Infrastructure Library. It is a best practice for IT Service Management. What does the term ‘best practice’ mean? Best Practice is a culmination of processes, and methodologies that had been documented to ensure you achieve 100% result in your area of application. Other words that truly captures ‘best practice’ are framework, standard, benchmark, etc.

What Prince2 and PMP are to Projects is what ITIL is to Information Technology Service Management. The crux of the matter is this; organisations are realizing that it takes more than technology to drives a business, rather the management of the services that these technologies are offering.

An example of a service is the Active Directory Services that the Windows Server Technology is offering. What will be the impact of this service on any organisation if it’s not available? No one can log on to the network? There will be no access to resources. Business activities will be paralyzed. Business Objectives will not be met. Business will experience loss. Organisations implement myriads of changes often through IT to enhance value. These changes can be in areas such as hardware, software, processes, technology, etc.

The heartbeat of any Service Provider is to deliver value to its customers. Only person with ITIL skill can actually deliver this. I often start my class by using basic biological terminologies to drive home the essence of the 5 ITIL Service Lifecycle. IT Service, just like humans have lifecycle.

The ITIL Lifecycles are;
1. Service Strategy- How strategic is this service?
2. Service Design- The Blue Print of the Service
3. Service Transition-Transiting a service to useable form.
4. Service Operation-Daily to Day support of Service
5. Continual Service Improvement- Consolidating Change.

ITIL makes you the link an organisation for all the IT Services currently been used and that is in pipeline. You mediate between the Service Provider (Organisation, IT Department) and the Customers (Internal or External). IT department is always seen as Cost Centre, and it’s only ITIL that can align the IT to the business objectives. There is always huge need to support all IT Services been used in organisation, at such, there is always job for people who can deliver this skill.

You don’t need any previous or computer experience to become ITIL professional. You need to just attend a class to learn this subject.

Next Class:
IT Support Class (for IT Support Job Applicants)

Courses:
(1) ITIL V3 Foundation (2) Windows Server 2003 Active Directory/Windows Server 2008 Active Directory
Date: 6th-13thth December 2011. Time: 10:00am-2:00pm.

Adekugbe David F. (mcse,mcsa,mcdba,mcts,mcitp,itil)
12 Unity Road, Ikeja, Lagos.
0803579444, [email protected]