Team Leader, Card Operations Vacancy, Standard Chartered Bank

The Job : Team Leader, Card Operations, Standard Chartered Bank. Job Status: Full Time Job,
Remuneration: Attractive,
Location: Lagos, Nigeria

Job Description
Job Description
This position is responsible for the functional daily management of Credit Card and Debit card Programs and operational processes.

a. The ideal candidate will maintain excellence in quality of service levels and overall client experience while ensuring that the card programs adheres to bank policies and procedures
b. Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a Corporate body are met and satisfied.
c. Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice
Key Roles & Responsibilities
•Single Point of Contact for all card related Operational Issues
•Responsible for the day to day operations of Credit and Debit Card Programs, includingclient on-boarding, client service and settlement.
•Implementation of Credit/Debit Card Operations policies and procedures, including coordination with Lending operations and account services during product onboarding
•Accountable for risk assessments, risk mitigation processes and audits associated with the card products.
•Record keeping of rewards program and associated accruals.
•Maintain quality oversight over GSSC on outsourced card operations services
•Ensure effective settlement/accounting for card transactions
•Manage the dispute/chargeback process for local and international transactions.
•Management of all card suspense and Nostro accounts ensuring items are within designated life span

JOb Qualifications

• Good level of understanding of operations and technology
• Results driven with strategic qualities
• High degree of responsibility and integrity
• Strong business management skills (entrepreneurship), with demonstrable track record in a dynamic environment
• Minimum of a 2nd Class degree in a relevant course.
• Excellent communication capability
• Ability to work within a country and global multi-function, multi-discipline team environment with strong influencing and stakeholder management skills
• Change agent

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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