Standard Chartered Bank Nigeria Vacancy

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Head, New Business

Job ID: 397950

Job Function: Consumer Banking

Job Location: Nigeria - SCB

Job Description
Develop and drive strategies to deliver superior sales performance in DSR models/ Telesales/Alternative Distribution/Overall Distribution for all Value Centre/Businesses through efficient allocation of resources and managing priorities to deliver against ambitious economic profit performance goals agreed for CB Nigeria.
Also work as part of the country CB MANCO to deliver on the country overall economic profit performance goals.

Key Roles & Responsibilities

Work as part of the Nigerian team to establish priorities and ensure effective performance delivery for CB
Establish and address agenda of top issues/opportunities to improve performance and growth ensuring a robust sales/performance management system for optimal productivity and efficiency
Accountability for adherence to policy framework relating to DSRs laid down at group and regional level
Agree business plans for new DSR model launch for Nigeria
Develop, rollout, maintain and where applicable, recommend procedures and controls that meet /strengthen the requirements of the group policy, group standards and local law and regulations
Responsible for managing opportunity and risk associated with the direct sales channel in Nigeria
Develop and grow multiple and aggressive sales units for all products with a vision to be a market leader in Nigeria
Develop sales strategies for specific product channels, customer segment and geographic segment
Build organisation and management team capable of delivering distinctive sales performance through activities according to the key performance drivers through an appropriate mix of Direct sales models
To drive, motivate and inspire country heads of sales/sales managers to achieve their planned sales activities and targets
Create framework and draw up strategies for managing performance delivery across all sales channels (mainly DSR, BCOT and its various classification including telesales/direct sales/road shows e.t.c) and key decisioning resources
Ensure adequate controls and standardisation of payment of incentive/commission to DSR in Nigeria
Work collaboratively to resolve issues across business functions in ways that maximise performance for overall CB
Ensure training standards laid down at group and regional level including those relating to compliance are met
Ensure customer service quality and complaints are handled promptly and efficiently to satisfaction of customers. At the same time ensure that the process of monitoring the above is clearly defined
Build adequate processes in sales function and structure to prevent mis selling, misrepresentation, fraud and adhering to customer protection principles
HR policies continued to be renewed and followed by staff
Ensure that effective arrangements are in place within job-holder’s area of business responsibility for the prevention of money laundering in line with group policy standards, local legal and regulatory requirements, based on guidance from the country MLPO. In appropriate communication with staff, emphasise the need for all employees to know and adhere to money laundering guidelines
Be responsible for undertaking the Business monitoring and testing and reporting findings/exceptions
Will support the business heads in driving OR management and compliance effort at the business level respectively
Will support efforts in new regulatory and internal policy requirements Pan Africa
Responsible for ensuring the quality of ongoing monitoring and issue resolution
Responsible for developing the relevant control measures and monitoring plans
Responsible for ensuring of ongoing business monitoring and integrity of OR related data
Will track and follow up on OR exceptions and issue resolution
Will examine the overall business OR profile with BORM and implement appropriate remedial actions using the BORG forum
Ensure you remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the principles in relation to ‘identifying your customer, knowing your customer, reporting suspicious safe guarding records and not disclosing suspicions to customers’. Ensure members of your team are trained in combating money laundering

Qualifications & Skills

Bachelors degree holder and above with between 12 -15 years business/sales experience
Minimum 7 years in a leadership/managerial role in sales area with proven abilities
Strong analytical, problem solving and operational skills
Ability to manage result deliverables within strict time and resource constraints
Willingness to travel often
Process good communication and interpersonal skills with an ability to lead and motivate staff
Judgement is required to ensure that the right systems and procedures are selected and resources are allocated effectively
Ability in leading the DSR channel toward the direction of customer focus, empower the local staff and the team work
Experienced in leading and driving change.

Mode of Application
Interested and qualified candidates should:
Click here to apply online

Note:

When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Head, New Business

Application Deadline: 3rd October, 2013