Service Operations Manager wanted in Cleaning and FM Company

We are a leading cleaning and facility management service provider seeking an experienced Service Operations Manager ( SOM) to become an integral part of our Company. The company has built a solid and trusted reputation by maintaining the highest standards and a personal touch.

We are proud to offer a professional and thorough service and in this position, you will be responsible for ensuring that level of quality is sustained with responsibility for providing an efficient and cost effective service for each contract across the portfolio.
Responsibilities

You will be required to deliver against a set of KPI's, targets and objectives across a range of responsibilities which include but are not limited to:
• Supervises, manages, and trains janitorial staff consistent with client and company expectations.
• New Site inspection and Job order management and service fulfilment
• Performs quality assurance inspections to ensure all work has been completed in compliance with specific procedures and scope of work.
• Executes janitorial policies, procedures, and changes to ensure sustainable and cost-effective use of staff’s time, supplies, equipment, and processes.
• Helps complete deliverables in client’s agreement and Statement of Work to highest possible standards
• Manage the day to day operations of the company
• Monitors performance and coordinates work effort of the Subcontractors team
• Arranging maintenance and repair of cleaning equipment e.g. vacuum cleaners and pressure washers and Ordering cleaning materials;
• ensures safety protocols are fully implemented and followed within the facilities. Inspects and evaluates all areas serviced by assigned staff for safety and janitorial excellence.
• Conducts monthly safety meetings, on the spot corrections, counselling and retraining on unsafe practices.

Requirements:
• Bachelors Degree
• A verifiable track record of training, accomplishments and career growth.
• A minimum of 3 years working experience in a Facility Management and cleaning services, with core experiences in floor management, site auditing, training of Janitors etc.
• Ability to reduce cost without affecting the quality of service rendered, drive revenue targets and impact the bottom line of the Organisation.
• Ability to effectively use MS Office (Word, Outlook, Excel) ?
• Must be able to handle multiple tasks with attention to detail and excel in a fast-paced environment. Strong interpersonal skills.
• Ability to work well with all levels of management and staff (Excellent Communication Skills)

send CV to [email protected]