Service Administrator/Planner CTS

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Service Administrator/Planner CTS: Atlas Copco Nigeria - Job Description

Functional area: Service
Country of service: Nigeria
State: Abuja Capital Territory
City: Abuja
Company name: Atlas Copco CMT & CT Nigeria Ltd
Recruiting manager: Vaz Lopes
Phone: +234 706 862 1253
Email: [email protected]
Send Application To: [email protected]
Last date to apply: 2011-09-04

Job description/ Mission:

To guarantee a fast service to our customers in need for maintenance or repair.
To organize the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.
Ability to set priorities and to keep flexibility in the planning to handle emergency requests.
To plan engineers work schedules according to their competence, to maximize efficiency and minimize WIP.
To provide first line technical support to our customers.
To ensure the orders are correctly allocated and released for the service technician and that all parts are available prior to the visit date.
To liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work to be carried out.
To monitor and record the progress of all customer orders, to ensure work is fully completed, visit reports are collected and any additional work is planned and completed in time.
To finalize the order in our system and make it ready for invoicing.
To constantly liaise with Service Technicians, Product Specialists, Aftermarket Sales Engineers and other service branches to transfer, highlight and resolve customer requests or problems.
To collect information from the Service Technicians, in order to accurately record and maintain customer records and machine-park file.
Ensure that all planned service requirements are met in a timely and efficient manner.
To assist the technical support on administration and processing of warranty and service issues.
Support the AC Group’s vision “First in Mind, First in Choice” by contributing continuously to a Customer-Value and a Customer-Care driven culture.
Experience requirements:
At least one year experience in service environment will be added advantage.

Knowledge:

Knowledge of CT Aftermarket Products, Service Activities and Internal Procedures in Atlas Copco.
Excellent Computer skills (MS Office package).
Knowledge of Maintenance and scheduling.
English Language, written and spoken
Educational requirements:
University degree in Engineering, IT, Business/Economics or equivalent thru proven experience

Personality requirements:
Proactive Personality, Interpersonal Skills, Active Listening, Persuasion, Social Perceptiveness, Critical Thinking, Resilience, Self-starter with competitive drive

Country and city description:

Nigeria, Abuja
Abuja Get to Know - Abuja City, Nigeria - CyBlug

Company presentation:
Atlas Copco CMT & CT Nigeria Ltd. is a newly formed Customer Center that started operations in 2009.
It currently employs around 40 people and the plan is to expand quickly. We serve both CMT and CT customers in this large country.

HOW TO APPLY: Atlas Copco Nigeria - How to apply