Senior Customer Relations Executive in dry cleaning Position: Senio company in Allen

Position: Senior Customer Relations Executive
Location: Allen, Lagos
Job Summary

• Maintain and grow customer service base while Delivering consistent high quality care and service to customers

Responsibilities:

• Attend to customer Dry cleaning/laundry needs
• Manage our Pickup and Drop off Services to customers
• Communicate courteously with customers with telephone, email, letter and face to face
• Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Develop customer service procedures, policies and standards for your organization or department
• Meet with other managers to discuss possible improvements to customer service
• Interact with customers when they bring in their items to be cleaned
• Advice customers on the best possible cleaning process for their garments/other articles and answer any questions they may have in relation to their cleaning needs
• Handle financial transactions with customers such as preparing bills (tickets and receipts), daily account balancing etc.
• Take customer's complaints and seek for proactive ways to resolve their concerns
• Receive customer article or clothing or other goods to be cleaned, sorting, checking and booking such on the system

Qualification

• MUST have a minimum of B.Sc /HND/HND/OND
• Must have at least 1 - 2 years experience in a Commercial Dry cleaning environment
• Not more than 28 years of age by December 2015

Other Required Competencies:

• Computer literate, able to use Microsoft office applications
• Excellent communication/presentation skills
• Fluency in English Language is compulsory
• Confidence and character

How to Apply
Qualified candidates should send their application and CV's to: [email protected] using the position applied for as the subject of the email.

Note: Only qualified and shortlisted candidates will be contacted.