Regional Manager, Personal & Business Banking STANBIC BANK
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Job ID: 7032
Division: Personal and Business Banking
Position Category: Client & Business Solutions
Division Proposition
Work with Standard Bank and join a dynamic team of professionals proud to be voted the Best Bank in Africa for three years running. Our core values of service and innovation are at the heart of our business, and our global workforce benefits from our unique culture of empowerment and independence, enabling us to maintain competitive advantage in the world’s premier financial markets Position Description
Job Purpose
To assume direct accountability of people, resources, channels, business & risk controls in the Regional in line with Retail Banking objectives.
KRA
- Sales & Financial Management
- Formulate, drive, measure and manage achievement of a multi-product/multi-channel strategy for acquiring new business
- Assume accountability for delivery of Asset and Liability budgets and weekly reports to PBB EXCO
- Drive Collections and GIO strategy in the region implement & reinforce cross-sell strategy
- Monitor adequacy of income from fees and commission
- Accompany branch manager/ sales team when calling on potentially lucrative new clients.
- Ensure all costs in the Region are contained within budget parameters
Risk Management & Compliance
- Monitor and manage complete regulatory compliance in the Region including KYC and NFIU reporting
- Monitor operational & process risk controls and levels of authority in the Region to minimise risk exposure
- Track and analyse fraud trends to identify & address weaknesses in systems and process controls
Service Management
- Develop strategies and tactics to increase market share through continuous improvement of existing service levels
- Maintain a close watchfulness and ownership of service trends and customer satisfaction levels in the Region and assume ultimate responsibility for the management and resolution of customer
Credit Management
- Facilitate partnership with Credit to stimulate business growth without compromising risk & assets quality
- Educate and mentor Business/Branch Managers in the general knowledge and application of credit principles and practices in the Business Banking and Personal Markets
People Management
- Plan and manage staffing for the Region, in line with growth strategy and succession.
- Motivate and manage staff in the Region to ensure that performance levels and quality standards are achieved throughout the Region.
- Support all Change Management initiatives in the Region
- Take ownership of performance management in the Region.
- Chair Regional moderation & implementation of the recognition and reward systems.
- Ensure poor performance is consistently identified and managed
Required Skills and Qualifications
- Market Management
- Keep abreast of local market dynamics; identify changes, risks and opportunities.
- Ensure that branch customer base(s) are correctly segmented according to the particular local market
- Improve value proposition by migrating customers to appropriate segments ( Optimal/ Focus, Blue/ Silver / Gold etc)
- Foster relationships with government officials public sector clients and other key entities in the Region.
Required Competencies
Leadership, strategic thinking, execution, emotional intelligence
**Only candidates based or have experience in the SS and SE will be considered.We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
Regional Manager, Personal & Business Banking (BENIN/WARRI)
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