Pensions Alliance Limited (PAL) Job for Customer Service

Pensions Alliance Limited (PAL) was incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004 for which we charge an administrative fee of N80 monthly.Pensions Alliance is a joint venture between First Securities Discount House Limited (FSDH) and African Alliance Insurance Company Limited (African Alliance). Currently we have a client base of over 300, 000.

PAL Pensions (PAL) is recruiting to fill the vacant position

Job Title: Customer Service Executive

Ref No: PCS004
Grade Alignment: Senior Officer

Job Description

• Management of the Client feedback process
• Resolution of all customer related queries
• Develop different educational materials and write ups weekly to send to customers
• Supervision of all inbound and outbound calls received in the department
• Attend to clients via the live chat platform
• Manage the companys face book page and resolve all queries logged on the page
• Provide weekly activity reports on all customers service activities.

Qualification

• The successful candidate must be between 28 - 35 years old
• Must be a graduate of a renowned University with a minimum qualification of 2:2 in any social science course
• 5 years post NYSC experience in a related field is compulsory
• A masters degree from a local or foreign university will be a bonus

Mode of Application
Interested and qualified candidates should
Click here to apply online

Application Deadline: 19th September, 2013