Operations/Customer Service Officer

Operations/Customer Service Officer – Ref: WHR/OO/04

in a firm in Lagos Full-time

Industry Banking / Financial Services

Specialization Customer Service, Others,

Minimum Qualification OND

Required Experience 1 - 3 years

Application Deadline 2012-10-22


At Fina Trust Microfinance Bank, we take the time to determine your financial needs, giving you the best tailor-made deal with a convenient and competitive repayment plan

Responsibilities:
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Perform customer verifications.
Process orders, forms, applications and requests.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Perform other duties as assigned.

Qualifications/Experience:
OND or B.sc in view in Business Administration or other related fields.
1-2 years relevant experience in banking and between ages 25-30 years

How to Apply:
Comprehensive curriculum vitae showing candidate’s education, experience etc.
Applicants should please quote the reference of the desired position.

http://jobs.vanguardngr.com/job/?id=171600