MS Chief Operator

Job Description:The purpose of the role Managed Services Chief Operating Officer (MSCOO) is to manage activities carried out within Managed Services.This involves pre-sales support, management of staff, ensuring that services are delivered according to agreed contracts (follow-up on set KPIs), involvement (or responsibility) in budget activities and working on improving the organizational efficiency, processes and methods within the relevant area.Managed Services Africa covers LTE RAN, CORE and IN Networks with different service delivery requirements as per the Managed Services contract with Client. ResponsibilitiesThe MSCOO is responsible for full scope of Managed Services (where applicable) contract fulfillment, including:Overall Operations - Operations AssuranceOverall Network Operations Center - NOC Manager, including Front Office and Back OfficeOperations SupportField OperationsThe MSCOO is responsible and a driver/facilitator for improvements within the relevant Managed Services organization and must take responsibility for any changes introduced to the organisation, processes and methods that may have an effect on the supplied service quality with respect of meeting contracted scope (including quality).Requirements:University degree in Electrical/Electronic Engineering, Telecommunication, Business Administration or equivalent experience in a related discipline.LTE/Alcatel Experience is an added advantage.Having at least 3 years’ experience on network operations, planning or engineering. At least 1 year of experience from Customer Services within the Telecom industryDemonstrated ability to deliver P&L results successfully in a major services division or company, and ability to drive business developmentProven Business awareness and successful customer relation experience.Must be fluent in EnglishHas work experience as a CTO from a operator.Leadership experience of organizations with significant size and complexity” and leadership of change management programs.How to Apply;Applicants must meet all the requirements stated in this advert, failure to meet it will lead an automatic disqualification, and also this advert is strictly for Lagos residence. All applicants should forward their CV's and cover letter to the HRM on [email protected] on or before the 14th september 2015.