Loyalty Operations Manager – Loyalty Solutions & Merchant Management. Lagos

Our client is looking for Loyalty Operations Manager – Loyalty Solutions & Merchant Management.

Company: Technology Services and E-commerce

Job Objective/ Purpose of Job:

• Work with the GM Sales to plan and implement strategy for loyalty
• To develop and continually enhance the loyalty solutions and service of the company
• To manage loyalty solutions and services and grow acceptance and market share
• Takes responsibility for the customer usage experience of loyalty solutions and services
• Design, document specifications, implement and manage the company’s own loyalty programs and campaigns that drives usage and transaction growth
• To deliver customer training/transfer product usage knowledge to internal/external staff/client as required
• Manage customer projects as relates to products in own portfolio & within division scope

• Perform competitive analysis of product functionality vis a vis competitors product

• Responsible for the overall success of the loyalty strategy

• Identify and develop new merchant relationships, develop, enhance and grow existing merchant relationships, develop and sell the company’s products and services to new and existing markets.

Department/Division/ Unit: Sales / Loyalty & Merchant Management
Location: Lekki, Lagos



JOB SPECIFICATIONS:
Education Qualification: A good degree in Computer Science or any IT related course of study
Professional Qualification: Not mandatory but recognised
Experience 1-3 years minimum experience in a similar function.
Demonstrated success defining and launching excellent products and loyalty programs


KEY COMPETENCIES REQUIREMENTS:

Functional/ Technical:
? Strategy
? Loyalty program development and management
? Project Management
? Relationship Management Strategy Development
? Brand/Product Management
? Presentation skill
? Communication skills
? Excellent written and verbal communication skills
? Account Management
? Analytical skills
? Information gathering

Behavioural:
? Proven ability to influence cross-functional teams without formal authority
? Results oriented, Resourceful and highly motivated
? Able to manage multiple projects and clients at the same time
? Excellent communication skills with particular attention to detail
? Ability to work in a fast paced environment and learn quickly
? Ability to multi-task and work well under pressure
? Attention to detail
? Creative
? Strong interpersonal, communication, and analytical skills
? Entrepreneurial leanings.
? Must be able to travel when required
? Excellent teamwork skills

Send CV with cover letter to [email protected]