Jobs at Stanbic IBTC Bank -10 positions

Stanbic IBTC Holdings is a member of Standard Bank Group which is Africa’s largest banking group ranked by assets and earnings and has been in business for more than 150 years. It is a global Bank with African roots and has extensive operations in 19 African countries including South Africa and 12 countries outside Africa including key financial centers like Europe, United States and Asia making us one of the biggest banking networks on the continent. It operates in Nigeria as Stanbic IBTC Bank; a subsidiary of Stanbic IBTC Holdings.

IT Application Support and Maintenance Specialist
Job TypeFull TimeQualificationBA/BSc/HND LocationLagos Job FieldICT
Main Purpose of the Job
• Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
• Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.

Key Responsibilities
• Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
• Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)
• To maintain production environments relating to online services. This will include development, DR and production Applications.
• To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
• To ensure continuity of the business processes supported by one or many applications / services
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
• To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
• To ensure applications and services processes and outputs are error free and complete
• Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency/workaround procedures are in place for process failure or defect pending resolution ensuring business continuity
• To participate in the on-call support to the 24/7 team
• Manages and meeting weekly with Application Vendors to review and provide resolution to End users issue. Evaluating Remedy incidence/work request and tracking issues

Key Performance Measures
• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue
• Reduced number of incidents
IT Solutions Developer
Job TypeFull TimeQualificationBA/BSc/HND LocationLagos Job FieldICT
Position Description
• Understand the bank’s current system architecture.
• Work with the business to design cutting edge custom-applications that will allow our meet business to stay ahead of the competition and achieve their strategic goals.
• Take the leading role in the design of new solutions and engender innovation within the team.
• Ensure the design of applications according to business specifications

Key responsibilities
• Recommend and design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team.

eChannel Application Support Officer
Job TypeFull TimeQualificationBA/BSc/HND LocationLagos Job FieldICT
• E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards solutions, Finacle Internet Banking, Telephone Banking, Finacle USSD

Key Responsibilities
E-Channel Applications Support
1. Management and support of the Bank’s Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems
2. Channels Integration and Postilion Application implementation and Support
3. Cards Solutions support e.g. Visa/Master/Verve e.t.c.
4. Finacle Internet Banking, Mobile Banking and USSD support
5. Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems
6. Timely resolution of e-Channel applications incidents raised within the agreed SLA
7. Investigate of system anomaly and proffer a solution
8. E-Channel applications testing
Key Performance Measures
• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue
• Reduced number of incidents
IT Test Analyst
Job TypeFull TimeQualificationBA/BSc/HND LocationLagos Job FieldICT
Job purpose
• System testing of projects and code. Production of test strategies, test plans, defect tracking, requirements capture and analysis to agreed deadlines.
• Responsible for completing and maintaining up-to-date, high quality test strategies, test plans and scripts to agreed deadlines.
• Adopts a flexible approach to completing workload to ensure delivery within agreed timeframes.
• Plans and estimates project activities with team leader

Key responsibilities
•Establish test approach/plan for projects
•Establish acceptance criteria and schedule for test cycles (CIT, SIT, UAT)
•Establish testing team quality standards and quality assurance processes
•Establish best practices and processes for testing team
•Coordinate the testing efforts on key Bank Projects from Initiation through to Closure
•Establish standards and processes for Test Analysts and other test resources to manage their areas of responsibilities
•Influence overall technology, driving product quality, and promoting practices to improve productivity and enable quality
•Clearly communicating the unit’s goals and objectives to the test team
•Resource mobilization for Projects
•Manage delivery by metrics
•Publish KPIs for Testing Projects on weekly, or milestone, basis
•Submit inputs for Weekly Status Reports for IT Exco sessions
•Stay abreast of new technologies
•Stay abreast of new test methods and tools
•Ensure efficient use of HP Quality Center

Key Performance Indicators
• Timely/Successful testing of delivered corebanking patches (customization and product)
• Development of Quality test cases for all solution
• Zero/Minimal rollback of Tested solutions.
• Effective management of defect picked during testing.

IT Service Management Analyst
Job TypeFull TimeQualificationBA/BSc/HND LocationLagos Job FieldICT
• Meet SLA targets and deadline
• Ensure reduced number of incidents
• Successful implementations of projects supervised

Key responsibilities
• Supporting team track (in country) and remedy solution for internal customer support group and the business
• Real time monitoring and communication on critical bank’s services using ITM
• Afterhours resource management for IT
• Management of personal and departmental shared folder
• Ensures adherence to defined IT policies
• Monitoring and communication of service availability
• Manage the established change management process
Key Performance Indicators
Number of instances of non-compliance to policy
Customer satisfaction levels
Number of customer complaints
Compliance level to pre-agreed SLAs and OLAs
Number and value of sanctions received as a result of non compliance to IT policies
Zero Audit exceptions
Cycle time to resolve issues assigned by the Helpdesk.
Cycle time in the resolution of incident tracked on Remedy/Team track
Internal customer satisfaction level with IT support
Other KPIs identified by the Head, IT Service & Test Management

IT Production/Data Processing Officer
Job TypeFull TimeQualificationBA/BSc/HND LocationLagos Job FieldICT
•To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
•Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
•Provide high level competency with regard to application systems monitoring.

Key Accountabilities/KRA
•Run and Support End of day processing & End of month processing e.g. Core Banking (Finacle Banking Application), Pricing, ODS, HP&L, MOD etc.
•Take backup of application databases on Oracle, SQL Server, MySQL, Sybase, etc on daily basis.
•Take backup of Bank’s third party applications.
•Data Centre Monitoring (i.e. Temperature, Humidity, etc ) using Environmental Monitoring System (Netbotz)
•Development of scripts for data downloads / extractions.
•Finacle Functional Support.
•Development of Reports, customization and maintenance.
•Projects support & Implementation.
•Provide workaround solutions to Equinox archival issues
•Support Interfacing of external Applications to Finacle Banking software.
•Ad-hoc assignment.
Key Performance Indicators:
•Number of customer complaints
•Number of instances of non-compliance to policy and procedure
•Number of error recorded as a result of not following policy and procedure
•Number of audit exception on Production issues
•IT Audit rating by Internal Audit, Routine Control, and external audit
•Meet SLA targets
•Ensure that there is no service disruptions at all times.
•Measure on knowledge of applications been processed and supported.
•Cycle time to resolve issue assigned by the Helpdesk.
•Professional assistance to large projects in relation to production activities.
•Adequate knowledge of production principles and procedures.

IT Security Analyst
Job TypeFull TimeQualificationBA/BSc/HND LocationLagos Job FieldICT
To provide an operational IT Security support to ensure that the bank is not compromised in anyway. The operation support includes anti-virus, intrusion detection, key management as well the delivery of and content scanning of all internet mail incoming and outgoing.
Ensuring that all incidents are responded to, actioned and resolved within the required MTTR. Also ensure that calls are escalated and communicated to the required support area and user.
Participates in the design and development of processes and controls to manage and monitor authorized requests for access to enterprise applications.
Participates in the design and development of processes to monitor and assess security compliance practices, monitors logical access and participates in internal audits to determine if security objectives, processes and controls are effectively applied, maintained and performed as expected.
Participates in the design of user authentication and authorization systems to manage data access privileges; data collection and management procedures and information security controls.
Contributes to plans for performance reports and audit processes and participates in the design of application, middleware and other security controls, administration tests, test scripts criteria and procedures.
security requirements.
Participates in the assessment of the effectiveness of the data security processes and procedures against industry standards and guidelines.
Provide high level competency with regard to mainframe IT security systems
Conduct regular risk assessments of IT controls against desired security state

IT Project Manager
Job TypeQualificationBA/BSc/HND LocationLagos Job FieldAdministration / Secretarial Administration / Secretarial Administration / Secretarial
• Contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability.
• Understand the bank’s current Project Governance Strategy.
• Ensure owners of operational actions complete them and provide regular updates to project stakeholders and teams
• Planning Strategy Roadmap with Head of Unit to complete and actualize deliverables
• Control, update, and report financials for projects and other cost for IT Department
Key Responsibilities
Managing project governance responsibilities (In-country & Center)
Managing time, resources and project budgets
Management of Project Governance shared folder
Ensures adherence to defined IT Project Governance policies
Monitoring and communication of project status and delivery
Manage project documentation and ensuring objectives set out are achieved preventing scope cree

Key Performance Measures
Number of instances of non-compliance to policy
Customer satisfaction levels
Number of customer complaints
Compliance level to pre-agreed SLAs and OLAs
Feedback from In-country and Center to include Change Co
Number and value of sanctions received as a result of non compliance to IT policies
Zero Audit exceptions
Cycle time to resolve issues assigned by the Helpdesk.
Cycle time in the resolution of incident tracked on Remedy/Team track
Internal customer satisfaction level with IT support
Other KPIs identified by Head of IT Enablement

Key Applications to support and knowledge required
Project Governance

Method of Application
Use the links below to apply for each position

IT Application Support and Maintenance Specialist
IT Solutions Developer
eChannel Application Support Officer
IT Test Analyst
IT service Management Analyst
IT Production / Data Processing Officer
IT Security Analyst
IT Project Manager
Channel Operations Training Manager
Risk Governance Manager

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