Job Vacancy for Priority Service Officer at Standard Chartered Bank Nigeria

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Groups people strategy is our focus on employee engagement.

We are recruiting for the position of:

Job Title: Priority Service Officer - Abuja

Job ID: 362874

Job Description

To assist the Branch in:

• Developing and executing marketing/sales programs and activities to achieve unit sales targets for the High Value Segment.
• Providing personal financial planning services to customers as well as handle customer enquiries and complaints.
• Submission of weekly and monthly sales figures and projections. Other report, weekly Activity reports.
• Cross-selling of products and referring business opportunities to other units
• Reviewing credit applications for personal loans.

Key Roles & Responsibilities
Meeting Sales Targets:

• Ensuring that the unit meets its monthly/yearly given sales targets.
• Executing regular sales activities to generate business for the unit.
• Specifically targeting High Value profitable clients with a view to growing the current account deposit base.

Customer Services:

• Providing personal financial planning services to customers.
• Ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
• Ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner
• Dealing with customer enquiries and complaints

Processing and review of loans:

• Ensuring that credit policy is complied with
• Reviewing loan applications for credit approval

Submission of sales figures and projections:

• Ensuring that proper sales figures are being submitted
• Submission of sales activities that are being conducted

Customer Service:

• assisting customers with their personal financial needs
• attending to customers enquiries and complaints Credit Controls:
  
  
• Recommendation of credit approvals for loan applications.

Projection of a Positive Image:

• Ensuring that premises and the Priority/Excel Lounge are maintained to a high standard.

Marketing/Sales Activities:

• Selling wealth offerings for individuals to increase value center’s liabilities base.
• Executing below the line selling activities to increase value center business.
• Building relationships with customers to extend more banking facilities.

KYC / money laundering:

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

Qualifications & Skills

• Minimum of a 2nd Class degree in a relevant course.
• Good Communication and Interpersonal skills
• Knowledge and/or experience servicing the High Value segment
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.

Closing Date: 1st January, 2013

How to Apply:
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Priority Service Officer - Abuja