Interra Networks Recruitment for Entry Level Call Center Agent

Interra Networks is an Information & Communications Technology (ICT) company located in Abuja, Nigeria. From here we provide information technology-enabled services to the public and private sector. Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. Our BPO services provide our customer with work-class, convenient, reliable and cost-effective contact Centre, Technical Helpdesk arid Document Management solutions.
We are growing and looking for qualified and outstanding individuals to join our family to fill the vacant position
Job Title: Entry Level Call Center Agent
ID: 138
Job Location: Enugu
Description
Dealing with company clients through calls, chats, emails etc
Job Skill

• Computer literate with solid familiarity with Windows and MS Office suite
• Excellent oral and written communication and interpersonal skills
• Excellent problem-resolution skills.
• Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
• Ability to meet established productivity, effectiveness, training and quality goals.
• Ability to work in a highly-structured environment – take scheduled lunches and breaks, Flexibility in responding to change or business needs.
• Ability to accommodate non-traditional work schedules.
• Time management.
• Good customer care skills.
• Ability to understand individual differences of customer, Language abilities of the agent, problem solving skills, assuring assurance, telephone skills.

Language Skill

• English, Housa, Yoruba and Igbo

Responsibilities

• Reports directly to the Team leads
• Answer phone and reply emails to respond to general customer enquiries / complaints.
• Project a professional company image through phone / email interaction and resolve all customers’ / caller’ complaints and issues.
• Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.
• Manage difficult customer situations and transfer calls to appropriate persons when necessary
• Update exiting customers’ data base with changes and the status of each customer and recommend process improvements
• Ensure that the clean room policy is observed.
• Agent should ensure that they have a good knowledge of the clients and company product.

Requirements

• Years Of Experience: Entry Level
• Minimium Qualification: H.N.D. - Higher National Diploma

Additional Requirements

• Accurate comprehension, interpretation and capturing of information
• Accuracy and timely response to calls
• Process adherence
• Attitude to work
• Call handling

Mode of Application
Interested and qualified candidates should
Click here to apply online


Application Deadline: 28th October, 2013