Our client is an organization that specializes in the business of hygiene services and consultancy. Their services include: cleaning services, specialized services, and machine services. Their major products can be categorized into cleaning chemicals, janitorial products and floor care machines. Our client requires the services of a competent Head of Operations

Job Title: Head of Operations

Location: Lagos

Reports to: Managing Director.

Job Objective: To manage and control all aspects of the company’s operations.

Job Responsibilities

Involvement in the development of long range and annual plans, and with the evaluation and reporting of progress on plans.
Oversight of the functional arms of the business- Marketing/Sales, Administration, Finance, Human Resources, and Services.
Lead role in the design and standardization of organizational procedures and processes as preparatory to ISO certification.
Ensuring the general reduction of the cost of operations.
Eliminating or minimizing customer complaints
Ensure that projects are managed within the allocated budgets and resources of the organization.
Reach firm revenue targets, produce accurate sales forecasts and set performance goals for subordinates.
Perform other duties as directed.
Oversee preparation of annual budget, regular variance statements and annual audit.
Plan, direct and coordinate various aspects of the day to day activities of the organization.
Responsible for ensuring that the administrative services of the company are completed and addressed in a timely fashion.
Implement the company’s policies and procedures and must also ensure that his managers and supervisors implement and support the policies with their crews.
Set goals for departments or divisions based on the company’s strategic plans
Write reports on business operations for management review
Ensure compliance to regulatory concerns.

Qualification and Experience

A Bachelor’s degree from an accredited institution. An MBA will be an added advantage
A minimum of eight (5) years of experience in sales, business management, planning and financial oversight.
A minimum of two (2) years of experience in senior management.
Demonstrated ability to work in a proactively diverse organization.
Excellent, proven interpersonal, verbal and written communications skills.
Proven ability to cope with conflict, stress and crisis situations.
Ability to work well with all levels of management, executive leadership and support staff
Must display a strong work ethic, integrity and total honesty.
Possess strong leadership skills
Must demonstrate passion and enthusiasm in discharge of duties.
Must possess strong decision making and problem solving skills
Must possess superior training and delegation abilities.
Must be conscious and capable of offering pragmatic solutions to complex issues.
Highly developed ability to build a relationship amongst staff based on trust, mutual respect, and open communication. Working relationships should be harmonious and focused on achieving common objectives.

Application DEADLINE: 19th December, 2012

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Note: Only qualified candidates that fit the job description will be contacted. Please ensure you read Job description carefully.