GraduateTeller – Lagos at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the following position:

Job Title: Teller – Lagos

Job ID: 417408
Job Function: Consumer Banking
Location: Lagos, Nigeria – SCB

Job Description
Processing of all daily counter transactions for deposit/withdrawals to savings, current and fixed deposit accounts (involving cash, cheques, passbook maintenance, inter-account transfers) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.

Key Roles & Responsibilities
Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures

• Handle the following transactions and provide services according to the laid down procedures and standard of service:
  
  • Cash transactions
  • Fund transfer
  • Customer inquiry
  • Cheque collection
  • Account maintenance
  • Balance confirmation
  • Customer Complaint handling
  • Rate board update
  • Cross Selling
  • Internal & external reports
  • Adherence to till limit of N100k and floor limit of N2m
  • Other assigned duties Copied from: www..com
  
  
• Assist TSM/BOM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
• To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
• Build up good relationship with all internal and external customers.
• Make effort to improve personal product knowledge and to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve established standard.
• Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
• Ensure timeliness of managing customer’s complaint.

KYC
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”. Copied from: www..com

Qualifications & Skills

• B.Sc from any recognised University
• A good knowledge of the bank’s products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies

Method of Application
Interested and qualified candidates should:

Click here to apply

Application Closing Date
12th February, 2014.