Front Office Manager Needed at Huawei technologies

Huawei Technologies is a leader in providing next generation telecommunications networks for operators around the world. The company is committed to providing innovative and customized products, services and solutions to create tong-term value and potential growth for its customers. Huawei’s products are deployed in over 100 countries, and serve 28 of the world’s lop 50 operators, as well as over one billion users worldwide.
Position: Managed Services Front Office Manager (Network Operating Centre)
General Requirements for the positions:
- Experience in a Telecom Engineering Company, Telecoms Vendor or lCT is preferred and is of top priority.
- Bachelor Degree in Electrical, Computer Science or Telecommunications Engineering or relevant degree as applicable
- Good Customer service orientation, communication skills, good team spirit and has ability to work independently
- Should be ready to work under pressure in all Kind of working condition
- Proficient in Microsoft office, (word, excel and PowerPoint)
- Applicants should be open to learning new skills and technology
- Self-motivated, flexible, enthusiastic and fluent in English both oral and written
- Must be ready for international project to the other African countries
- Successful applicants should be Goal-oriented with good interpersonal and communication skills, and be a very good team player.
Requirements
- University degree in Electrical/Telecommunications/Computer Engineering
- Minimum 5 years of experience as a NOC Manager or FO manager in a mobile network environment
- Flexible and responsive to changing work patterns and demands
- Strong communication and interpersonal skills
Responsibilities:
- Assigning work to the Front Office staff with adequate training and skills to perform the task.
- Ensuring Front Office is adequately staffed according to the service delivery requirements at the Network Operations Centre (NOC)
- Define Front office routines, schedules and reporting based on goals and priorities.
- Co-ordinate work with internal and external organization
- Establishing working plan including network surveillance, first line support and performance report etc.
- Shift management for all Front Office staff.
- Executing Front office activities and routines accordingly to schedules
- Maintain shift hand over reports as well as other front office reports (daily, weekly, and monthly) according to schedules.
- Handle Management Escalation routines within the front office.
Contact mail: opaogun.bukola.huawei.com
Method of Application
All applications must be sent via email to the outlined email address and must be received not later than 16th August 2011.
Applicants should specify on their applications and CV’s the Job title, Job Code and the Job Position they are applying for and should save their C.V with their names and job title. All applications that do not follow the instructions above will be disqualified.