Our client is a new e-commerce startup based in Lekki, Nigeria and is currently looking for an Ecommerce Business Manager. If you're looking for a completely new and exciting challenge within Ecommerce then look no further. This is an opportunity to truly grow and excel your career in a fast-paced, startup environment.
In this role you will oversee the day-to-day customer experience, working with key members of staff to ensure a positive delivery of service and to enable working toward company growth through a range of marketing opportunities/activities.
Key Responsibilities:
- Report and monitor sales, key metrics and promotions.
- Merchant Acquisition to the platform across the different product categories
- business development focusing on but not limited to acquiring strategic/high profile merchants.
- building and maintaining successful long-term relationships with these strategic merchants.
- Work closely with customer service team to ensure delivery of an outstanding service.
- Work with other members of management team to develop long and short term business goals.
- Work with the content team to optimise the website customer experience/journey, feeding into decisions on content and layout across the site.
- Liaising with external stakeholders and freelancers to ensure workflow is well delivered.
- Be a driving force behind the growth of the platform implementing opportunities for growth.
- General office management.
- Undertake annual performance reviews & oversee the hiring needs of the business.
- Working alongside the logistics team as to continually improve ways in which to improve the service for the customer.
- Create and implement business plans for online sales, and work with marketing department to develop promotional strategies.
- Oversee site updates, processes, security, software, and servers, keeping technology up to date.
- Analyze website statistics to evaluate success of sales strategies and improve customer experience.
The Candidate:
- Minimum of 1 year of experience within E-Commerce and Business Management.
- Highly organised to ensure smooth running of daily operations.
- Analytical and strong numerical and reporting skills.
- Strong attention to detail.
- An entrepreneurial mind.
- Drive, enthusiasm and passion for the brand.
- A passion and flair for food.
- Experience of management, hiring and human resource management.
- Great problem solving skills.
- Logistically minded.
- Natural flair, imagination and creativity to be able to develop new business ideas.
- Experience of working within a start-up environment.
- Retail & customer service experience.
- An understanding of the challenges faced in an ecommerce/start-up environment.
- Proven business acumen and understanding of financial data.
Send CV to [email protected]
