customer service personnel

Customer Service Representatives

Responsibilities:

• Responsible for acting as a liaison between the company and customers. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
• Resolve customer complaints via phone, email, or social media.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.

Job Requirements
OND and HND/BSc holders only

Compensation:


Full-time salary negotiable based on experience, and equity compensation plan.
HOW TO APPLY
Interested and Qualified applicant should forward detailed cv to: [email protected] or text name, location, age, qualification and phone number to: 08180684105