Customer Service Officers Job at the JobMag

The JobMag - We are a specialist recruitment firm, dedicated also to training and general human resource development concerns. We are mostly committed to placing eligible candidates in permanent, temporary and interim positions, hence "the right people, for the right jobs".

The JobMag is recruiting to fill the vacant position of:

Job Title: Customer Service Officer

Job Location: Lagos

Description

Are you a fresh graduate, with good communication and interpersonal skills, and interested in working as a customer service officer in a dry-cleaning and laundry outfit?
Responsibilities

• Communicate courteously with customers with telephone, email, letter and face to face
• Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Handle customer complaints or any major incidents, such as a security issue etc
• keep accurate records of discussions or correspondence with customers
• Analyze statistics or other data to determine the level of customer service your organization is providing
• Develop customer service procedures, policies and standards for your organization or department
• Meet with other managers to discuss possible improvements to customer service
• Involve in staff recruitment and appraisals
• Train staff to deliver a high standard of customer service
• keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses
• Other responsibility will be assign by management from time to time

Preferred Skills:

• Very confident, strong communication skills (Oral and written)
• Good Knowledge of Word, Excel and PowerPoint and other relevant software
• Strong business planning skills.

Note: Interview Date & Time
10am - 3pm, Tuesday 3rd February, 2015

APPLY HERE



Deadline: 3rd February, 2015