Customer Service Executive

At RS Hunter we believe our clients have the resources, what we do is to galvanize, advice and, partner with our clients to understand the peculiarities of their businesses and then find the best solutions and best HR strategies that work.

Our starting objective is to focus on small business and while providing support to larger organizations in the areas of recruitment and executive selection.

We are recruiting to fill the below position:

Position: Customer Service Executive


Job Description

• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed.
• Develop a trusted advisor relationship with key customers, stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Forecast and track key account metrics

Apply here